iAdvize Features

iAdvize

iAdvize humanises the digital experience at scale

3.75/5 (12 reviews)

Competitor Feature Comparison

2-Way Messaging
API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audience Targeting
Auto-Responders
Automated Responses
Automated Routing
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Management
Customer Database
Customizable Branding
File Sharing
Geotargeting
Human Handover
Knowledge Base Management
Lead Distribution
Lead Qualification
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Offline Form
One-to-One Messaging
Polls/Voting
Proactive Chat
Queue Management
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Reporting & Statistics
Reporting/Analytics
SMS Marketing
SMS Messaging
Scheduled Messaging
Screen Sharing
Search/Filter
Self Service Portal
Shortcodes
Support Ticket Management
Surveys & Feedback
Text-to-Win
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Website Visitor Tracking
Workflow Management
Learn moreCompare App
2-Way Messaging
API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audience Targeting
Auto-Responders
Automated Responses
Automated Routing
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Management
Customer Database
Customizable Branding
File Sharing
Geotargeting
Human Handover
Knowledge Base Management
Lead Distribution
Lead Qualification
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Offline Form
One-to-One Messaging
Polls/Voting
Proactive Chat
Queue Management
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Reporting & Statistics
Reporting/Analytics
SMS Marketing
SMS Messaging
Scheduled Messaging
Screen Sharing
Search/Filter
Self Service Portal
Shortcodes
Support Ticket Management
Surveys & Feedback
Text-to-Win
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App
2-Way Messaging
API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audience Targeting
Auto-Responders
Automated Responses
Automated Routing
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Management
Customer Database
Customizable Branding
File Sharing
Geotargeting
Human Handover
Knowledge Base Management
Lead Distribution
Lead Qualification
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Offline Form
One-to-One Messaging
Polls/Voting
Proactive Chat
Queue Management
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Reporting & Statistics
Reporting/Analytics
SMS Marketing
SMS Messaging
Scheduled Messaging
Screen Sharing
Search/Filter
Self Service Portal
Shortcodes
Support Ticket Management
Surveys & Feedback
Text-to-Win
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


28 reviews

iAdvize Feature Reviews

10 reviewers had the following to say about iAdvize's features:

Sébastien L.

Easy to configure as an administrator and ergonomic for consultants

2017-07-11

I gained in reactivity and the possibility to commit more with clients on the chat

Pros

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Cons

Some reporting data is missing but I know there are changes planned on it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
vandervliet p.

No particular problem with the platform, easy to use. Nevertheless some bugs

2017-07-11

Pros

Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform

Cons

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iAdvize


Merci pour votre retour Philippe!

Read more
claire b.

The chat and call allow us to increase our conversion rate

2017-07-12

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iAdvize


Merci beaucoup pour votre feedback Claire.

Read more
Evelyn Janeth R.

Great app to earn an income!!

2019-07-25

Great service and awesome team

Pros

It is easy to use and install.

Cons

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurent S.

There is no way to be notified of a message other than the open tab :-(

2017-07-11

Pros

The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Cons

As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joseph B.

Daily user review

2020-12-25

My daily use and overall experience has been great only have had the 1 issue and everything else is great.

Pros

The ability to automatically translate from one language to the other and options for many different languages.

Cons

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva C.

Quick startup, lack of functionalities

2017-07-11

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user.

Cons

- No possibility to filter the messages in the left bar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Adahlia T.

Legit way to make money from home

2019-07-26

Pros

You make your own hours and know your pay in real time.

Cons

Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra D.

A simple and great tool to use

2017-07-07

To be able to measure and follow customer relations on this contact channel

Pros

To be able to follow conversations of consultants and quickly view customer satisfaction

Cons

To have to make screenshots to use a conversation for improvement and or sharing with supervisors

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Courtney S.

Nothing but AMAZING!!

2019-07-25

It’s all there for you and so easy to learn how to work

Pros

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons

I honestly have not come across anything negative!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more