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iAdvize Features

Features Summary

Functionality

3.8

/5

13

Total features

24

3 categories

iAdvize features

API
Audience Targeting
Autoresponders
Canned Responses
Chatbot
Customizable Branding
File Sharing
Geotargeting

Common features of Customer Service software

API
Activity Tracking
Alerts/Escalation
Appointment Management
Autoresponders
Calendar Management
Call Center Management
Call Routing

Price starts from

500

Per year

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.8

/5

13

Price starts from

500

Per year

Total Features

24

Unique features

  • Human Handover

  • Audience Targeting

  • Video Chat

  • Lead Distribution

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

182

Features in Common

16

Unique features

  • Account Management

  • Reporting & Statistics

  • Multiple User Accounts

  • Issue Tracking

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

Total Features

158

Features in Common

15

Unique features

  • Access Controls/Permissions

  • Task Management

  • Real-Time Analytics

  • Online Forums

Common iAdvize comparisons

iAdvize logo
Zendesk Suite logo
iAdvizevsZendesk Suite

Reviewers who mentioned features said:

cb
AvatarImg

claire b.

Leisure, Travel & Tourism, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The chat and call allow us to increase our conversion rate

Reviewed 7 years ago

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Vendor response

Merci beaucoup pour votre feedback Claire.

EC
AvatarImg

Eva C.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Quick startup, lack of functionalities

Reviewed 7 years ago

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able...

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Verified reviewer

Cosmetics, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best live chat for e-commerce !

Reviewed 2 years ago
Pros

Easy to setup Great reporting and dashboard

Cons

Chatbox UX interface Mobile experience

JB
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Joseph B.

Photography, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Daily user review

Reviewed 4 years ago

My daily use and overall experience has been great only have had the 1 issue and everything else is great.

Pros

The ability to automatically translate from one language to the other and options for many different languages.

Cons

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

AT
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Adahlia T.

Telecommunications, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Legit way to make money from home

Reviewed 5 years ago
Pros

Company is great to work for. You make your own hours and know your pay in real time.

Cons

Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

vp
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vandervliet p.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

No particular problem with the platform, easy to use. Nevertheless some bugs

Reviewed 7 years ago
Pros

Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform

Cons

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Vendor response

Merci pour votre retour Philippe!

SL
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Sébastien L.

Internet, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to configure as an administrator and ergonomic for consultants

Reviewed 7 years ago

I gained in reactivity and the possibility to commit more with clients on the chat

Pros

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Cons

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

SD
AvatarImg

Sandra D.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A simple and great tool to use

Reviewed 7 years ago

To be able to measure and follow customer relations on this contact channel

Pros

To be able to follow conversations of consultants and quickly view customer satisfaction

Cons

To have to make screenshots to use a conversation for improvement and or sharing with supervisors