iAdvize Features

iAdvize

iAdvize humanises the digital experience at scale

3.73/5 (11 reviews)

iAdvize Feature Summary

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Mobile apps

iOS App


0 reviews

See all iPhone Apps

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


17 reviews

See all Android Apps

iAdvize Feature Reviews

10 reviewers had the following to say about iAdvize's features:

vandervliet philippe

No particular problem with the platform, easy to use. Nevertheless some bugs

2017-07-11

Pros

Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform

Cons

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iAdvize


Merci pour votre retour Philippe!

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Sébastien LANDRY

Easy to configure as an administrator and ergonomic for consultants

2017-07-11

I gained in reactivity and the possibility to commit more with clients on the chat

Pros

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Cons

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
claire bibault

The chat and call allow us to increase our conversion rate

2017-07-12

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iAdvize


Merci beaucoup pour votre feedback Claire.

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Sandra DECATOIRE

A simple and great tool to use

2017-07-07

To be able to measure and follow customer relations on this contact channel

Pros

To be able to follow conversations of consultants and quickly view customer satisfaction

Cons

To have to make screenshots to use a conversation for improvement and or sharing with supervisors

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva CORRAL BERMEJO

Quick startup, lack of functionalities

2017-07-11

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user.

Cons

- Have the possibility to make the bar on the left disappear automatically especially during conversations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Adahlia Thompson

Legit way to make money from home

2019-07-26

Pros

You make your own hours and know your pay in real time.

Cons

Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
charlène lemoine

Very easy and useful app

2017-07-12

Client contact and Improved trust

Pros

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Cons

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Evelyn Janeth Reyes Aranda

Great app to earn an income!!

2019-07-25

Excellent company to work with. Great service and awesome team

Pros

It is easy to use and install.

Cons

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurent Schindelman

There is no way to be notified of a message other than the open tab :-(

2017-07-11

Pros

The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Cons

As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Courtney Smith

Nothing but AMAZING!!

2019-07-25

It’s all there for you and so easy to learn how to work

Pros

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons

I honestly have not come across anything negative!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more