Key Features of iHelpDesk
- Prioritize, categorize and manage tickets effectively
- Powerful rule engine and email parser for process automation
- Ticket templates and canned reply for improving efficiency
- Custom views of tickets based on search criteria
- Supports multiple assignees for a ticket
- Full-text search
- Time tracking
- Role based access control for agents
- Open API
- Full email integration
* Improve customer service perception and satisfaction.
* Increase accessibility through a single point of contact, communication, and information.
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.