iHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

iHelpDesk Reviews

iHelpDesk

Customer Service & Support

5.0/5 (2 reviews)   Write a review
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iHelpDesk Overview

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

iHelpDesk Screenshots (2)

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Linux, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), English

iHelpDesk Pricing

Starting from: $8.00/month
Pricing model: One-time License, Subscription

Subscription starts from $8 per agent/month.
Perpetual license starts from $395.

Competitors Pricing

Kayako

Starting from: $24.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

WhiteSource Software

Starting from: $2750.00/year
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Parature

Pricing model: Subscription

Users who visited iHelpDesk also visited

Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare with iHelpDesk
FreshdeskCustomer Management
Desk.com
  • · Get up and running with a help desk solution in minutes
  • · Bring all your support channels together into one inbox
  • · Case management with automations, workflows, routing tools
  • · Productivity tools, pre-canned responses, and bulk editing
Visit WebsiteCompare with iHelpDesk
Desk.comCustomer Management
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Learn MoreCompare with iHelpDesk
ZendeskCustomer Service & Support

Key Features of iHelpDesk

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

Benefits

* Improve customer service perception and satisfaction.
* Increase accessibility through a single point of contact, communication, and information.
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.

Alternatives to iHelpDesk

Kayako
  • · Support ticketing with email integration
  • · Fully featured live chat for your helpdesk and your website
  • · Real-time visitor monitoring
  • · Track and record phone calls
Learn MoreCompare App
KayakoCustomer Management
Parature
  • · Multichannel interaction management
  • · Unified agent desktop
  • · Ticket management
  • · Unified knowledgebase
Learn MoreCompare App
ParatureCustomer Service & Support
WhiteSource Software
  • · Free, Cloud-Based Service
  • · Open Source Inventory Management
  • · Risk Analysis
  • · Automatic License Information Retrieval
Learn MoreCompare App
WhiteSource SoftwareIT Management

iHelpDesk Reviews & Ratings

User ratings

(2)
(0)
(0)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

pretty good but some issues

20th of January, 2014 17:06

mr parsley
I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros: great user interface. highly task focused without a lot of other distractions. color coding of open tasks and viewing of message threads is wonderful. Price is about the lowest on the market.

Cons: public customer site is a pretty basic. after working with it for 15 minutes it crashed and I could not login again. sent a request to support desk.

A good tool for issue tracking

12th of February, 2012 03:55

Kevin White
We've been using ihelpdesk for about half a year and so far so good. It does a good job help us track issues, and make it easier for us to provide excellent customer support.

Pros: easy to learn and use. good usability. rich features.

Cons: we need iphone client but it's not available. raised a feature request to them, hope it will be available soon.

Articles

23 Feb 2012
No one wants to be ignored and as more people opt for “do it yourself” (DIY) products, they do run into trouble from time to time. Businesses that have taken the time to include a Help section or better yet a Help Desk, are in a good place to better con

FAQs for iHelpDesk

Below are some frequently asked questions for iHelpDesk.

Q. What are the main features of iHelpDesk?

iHelpDesk offers the following features:

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

Q. How much does iHelpDesk cost?

We have the following pricing information for iHelpDesk:

Starting from: $8.00/month
Pricing model: One-time License, Subscription

Q. Who are the typical users of iHelpDesk?

iHelpDesk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does iHelpDesk support?

iHelpDesk supports the following languages:

Chinese (Simplified), English

Q. What type of pricing plans does iHelpDesk offer?

iHelpDesk has the following pricing plans:

One-time License, Subscription

Q. Does iHelpDesk support mobile devices?

iHelpDesk supports the following devices:

We do not have any information about what devices iHelpDesk supports

Q. Does iHelpDesk offer an API?

Yes, iHelpDesk has an API available for use.

Q. What other apps does iHelpDesk integrate with?

iHelpDesk integrates with the following applications:

No information available.

Q. What level of support does iHelpDesk offer?

iHelpDesk offers the following support options:

No information available.

Top comparisons

GetApp users often compare iHelpDesk to these alternatives:

  1. Freshdesk vs iHelpDesk
  2. Desk.com vs iHelpDesk
  3. Zendesk vs iHelpDesk
  4. Kayako vs iHelpDesk
  5. iHelpDesk vs Parature


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