iHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

iHelpDesk Reviews

iHelpDesk

Cloud-based help desk service

This Application No Longer Exists

iHelpDesk is no longer available for purchase. Archived information about iHelpDesk is available below.

Alternatives to iHelpDesk

iHelpDesk Screenshots (2)

iHelpDesk screenshot: Create New RequestiHelpDesk screenshot: Report

Specifications

Intended Users
Small Business, Large Enterprises, Freelancers, Mid Size Business
Devices Supported
Linux, Windows
Supported Countries
United States, Canada, United Kingdom, Australia, China, India, Japan, Germany
Supported Languages
Chinese (Simplified), English
Categories
Customer Service Software
Help Desk & Ticketing Software
IT Asset Management Software
Issue Tracking Software

iHelpDesk Pricing

Starting from: $8.00/month

Pricing model: One Time License, Subscription

Subscription starts from $8 per agent/month.
Perpetual license starts from $395.

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Key Features of iHelpDesk

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

Benefits

* Improve customer service perception and satisfaction.
* Increase accessibility through a single point of contact, communication, and information.
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.