iHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

iHelpDesk Reviews

iHelpDesk

Cloud-based help desk service

5.0/5 (2 reviews)
1

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.
www.ihelpdesk.com

iHelpDesk Reviews (2)

Latest reviews

 pretty good but some issues

I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

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Reviewed 20th of January, 2014 by mr parsley

 

 A good tool for issue tracking

We've been using ihelpdesk for about half a year and so far so good. It does a good job help us track issues, and make it easier for us to provide excellent customer support.

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Reviewed 12th of February, 2012 by Kevin White

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iHelpDesk Screenshots (2)

iHelpDesk screenshot: ReportiHelpDesk screenshot: Create New Request

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Linux, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), English

iHelpDesk Pricing

Starting from: $8.00/month
Pricing model: One-time License, Subscription

Subscription starts from $8 per agent/month.
Perpetual license starts from $395.

Competitors Pricing

Kayako

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of iHelpDesk

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

Benefits

* Improve customer service perception and satisfaction.
* Increase accessibility through a single point of contact, communication, and information.
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.

Alternatives to iHelpDesk