iHelpDesk Features

iHelpDesk

Cloud-based help desk service

4.67/5 (3 reviews)

iHelpDesk Feature Summary

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

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iHelpDesk Feature Reviews

3 reviewers had the following to say about iHelpDesk's features:

Michael Feldman

Great Tool

2018-09-18

Pros

Easy to use and easy to setup for my users

Cons

Not much, has an easy interface to send tickets and retrieve issues

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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mr parsley

pretty good but some issues

2014-01-20

I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros

color coding of open tasks and viewing of message threads is wonderful.

Cons

sent a request to support desk.

Source: GetApp
Helpful?   Yes   No
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Anonymous
A verified reviewer

iHelpdesk is affordable and user friendly

2018-04-18

Pros

iHelpdesk is a simple helpdesk application that allows users to log and follow up on issues. It is also very affordable

Cons

unavailability of the live chat makes it difficult for ticket collaborators to post comments and information about the ticket directly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
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