iHelpDesk Features List

iHelpDesk Reviews

iHelpDesk

Cloud-based help desk service

4.5/5 (2 reviews)
1

iHelpDesk Feature Summary

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket
  • Full-text search
  • Time tracking
  • Role based access control for agents
  • Open API
  • Full email integration

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

iHelpDesk Feature Reviews

2 reviewers had the following to say about iHelpDesk's features:

Anonymous
A verified reviewer

iHelpdesk is affordable and user friendly

2018-04-18

Pros

iHelpdesk is a simple helpdesk application that allows users to log and follow up on issues. It is also very affordable

Cons

unavailability of the live chat makes it difficult for ticket collaborators to post comments and information about the ticket directly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
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mr parsley

pretty good but some issues

2014-01-20

I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros

color coding of open tasks and viewing of message threads is wonderful.

Cons

public customer site is a pretty basic. after working with it for 15 minutes it crashed and I could not login again. sent a request to support desk.

Source: GetApp
Helpful?   Yes   No
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