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Inbenta vs Heyday Comparison

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Overview

Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries...

Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

5

4

3

2

1

4

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features39
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Avatars
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Email Automation
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Intent Recognition
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Newsletter Management
  • Office Directory
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Forms
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Product Recommendations
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features109
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Avatars
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Email Automation
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Intent Recognition
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Newsletter Management
  • Office Directory
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Forms
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Product Recommendations
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations28
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Inbenta vs. Heyday

See how Inbenta and Heyday stack up against each other by comparing features, pricing, ratings, integrations, security & more.