Inbenta Features

Inbenta

AI-powered search for customer support & e-commerce

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Inbenta Feature Summary

  • Live chat
  • Self service portal
  • Inbox / queue management
  • Automated routing
  • Known issue management
  • Help desk
  • Customer experience management
  • Natural language processing
  • Multilingual
  • Semantic search engine
  • Spelling correction algorithm
  • Domain dictionaries
  • Syntactic analysis
  • Local grammars and lexical functions
  • Search queries
  • Meaning algorithm
  • Self service
  • Analytics
  • Autocomplete
  • Avatar
  • Category tree
  • Dynamic FAQs
  • Hybrid chat
  • Instant answers
  • Virtual assistant
  • Sentiment analysis
  • Support ticketing
  • Auto responses
  • Canned responses
  • Community
  • Email management
  • Natural language ticketing
  • Priority classification
  • Social media ticketing
  • Surveys
  • E-Commerce search
  • Long tail SEO
  • Cross selling
  • Third party integrations
  • Chatbots
  • Catalog management
  • Product configurator
  • Ticket deflection tracking

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