IncidentMonitor Pricing Plan & Cost Guide

IncidentMonitor

Service desk software with self-service web portal support

4.0/5 (6 reviews)

IncidentMonitor Pricing

Starting from: $36.00

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Request a demo to receive full pricing quote.

Competitors Pricing

Call Center Application

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

BirdSeed

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Paldesk

Starting from: $16.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

EducationFolder

Starting from: $5.00/month
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Naverisk

Pricing model: Subscription
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Pricing Comparison

How does IncidentMonitor compare with other Customer Service & Support apps?

Subscription plan?

IncidentMonitor



98% of apps offer a
subscription plan

Free trial?

IncidentMonitor



88% of apps have a
free trial

Freemium plan?

IncidentMonitor



32% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




IncidentMonitor Pricing Reviews

Pros
  • The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment.
Cons
  • Having worked with it for many years, there isn't much I don't know about the product. If I had to say anything, I would like to see the option to choose the color of each project because when you link one project to another, it can be difficult to know where you are as all projects look the same. Can be a bit confusing if you are not paying attention - however, that is a small thing overall.
67%
recommended this to a friend or a colleague

2 reviewers had the following to say about IncidentMonitor's pricing:

Carmine Cinerari

It sounded too good to be true

Reviewed 2016-05-25
Review Source: Capterra

It sounded way too good to be true. They promised us a lot of functionality for a price that seemed unbelievable. Well, I was wrong. They delivered what they said they would in the short project timeline. We were really impressed with their professionalism and positive get it done attitude. We never heard "we can't do that". They always had options to provide the functionality we needed. Their forms designer and workflow designer are all you really need to get the job done. We really loved the custom web portal that we could design ourselves very easily. It really makes it simple for our users. Pros - Design your service interface with a kiosk like feel - Design just about any form with no coding - Design any workflow with no coding - Person, group, vote or multi-level approvals - Service targets all policy based and simple to set up - Multi-lingual so all communication in user's language - Integration with other business systems is seamless - Web services / XML etc allow other systems to integrate - Host multiple help desks easily and securely - Messaging is simple and very customizable - E-mail integration is excellent - Windows, web and mobile client software - Simple administration and operation Cons - There are a lot of features in this product that can take some time to get your head around what is possible with this software

Read the full review


IncidentMonitor

Service desk software with self-service web portal support

Claire Marrison

I love this product!

Used daily for 2+ years
Reviewed 2016-11-15
Review Source: Capterra

10 years ago, I was asked to research & purchase a software tracking system for a new helpdesk I was implementing. During the initial demo, all questions were answered with "yes, we can do that" and this application accepts and processes email - how great is that! Shortly after implementing the product, we were amalgamated into 5 different ministries, with 5 different helpdesk processes. We did a review & again, this product came out on top. The application has grown & improved over the years. I still love it and our clients are really happy with what we've done, via customer surveys that we implemented. There are so many things this application can do so it takes time to understand everything, but once you do, WOW there is no end to it. I now support it full time as there is so much more to do and I can configure it to suit my ministry's needs. Over the years, my organization has made requests for special configuration changes and the answer is still "yes, we can do that" and they do it. A recent comment I heard was "isn't it nice that we can make these configuration changes ourselves instead of having to send them off and wait months to get them done." The price includes all the modules so there is no "add ons" and no additional costs or surprises. If you purchase this product, there is no looking back! The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment.

Read the full review


IncidentMonitor

Service desk software with self-service web portal support