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NICE CXone vs Voiso Comparison
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Overview
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX
Voiso is a cutting-edge cloud contact center software that helps small and medium business scale their contact center operations...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
71
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
49
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
rakesh m.
Sr. Enterprise Architect
Pros
Cons
Cons
Key features
- Total features122
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Capture
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Project Time Tracking
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Softphone
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time Off Management
- Timesheet Management
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
- Total features70
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Capture
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Project Time Tracking
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Softphone
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time Off Management
- Timesheet Management
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- Total integrations46
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations2
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Gabriel J.
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
All good, nice to have them on my side
Everyday we work with them and in this business their service is mandatory to do our job. Good is to have a reliable solution that provide a correct service every day
The numbers they provide are not the one I want but they're still functional
Hi Gabriel! Thanks for your insightful review! We're honored to be your trusted partner. Rest assured, we're committed to providing reliable service and continuously improving to meet your needs better. Hope we can continue to exceed your expectations! Best, the Voiso Team
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