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CXone Mpower Logo

Cloud Contact Center Software

Last updated: January 2025

CXone Mpower Pricing

Pricing plans

Pricing details:

Free plan
Subscription
Free trial

CXone Mpower Digital Agent

71

/user

Per month

Features included:

  • Common data sets and models​
  • Unified administration and user interface​
  • Digital Agent routing for 30+ channels​
  • Dedicated agent and supervisor workspace​
  • Prebuilt data visualization dashboard and reports​
  • Digital recording and storage

CXone Mpower Voice Agent

94

/user

Per month

Extra features included:

  • CXone multi-tenant cloud, open platform, common data sets and models​
  • Universal queue with concurrent interaction handling​
  • Self-Service via voice IVR with no-code configuration​
  • Prebuilt and customizable cross-domain dashboards and reports
  • Voice recording and storage

CXone Mpower Omnichannel Agent

110

/user

Per month

Extra features included:

  • Omnichannel blended routing for digital and voice​
  • Voice and digital capture, storage, search and playback​
  • Voice and digital prebuilt data visualization dashboards and reports​

CXone Mpower Essential Suite

135

/user

Per month

Extra features included:

  • Screen recording for agent desktop for both voice and digital interactions​
  • Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​
  • Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​
  • Prebuilt and customizable cross-domain dashboards and reports​

CXone Mpower Core Suite

169

/user

Per month

Extra features included:

  • Omnichannel AI forecasting and scheduling​
  • Agent mobile scheduling app with auto approvals​
  • Adherence and time utilization insights​
  • Enhanced performance visualization and insights​
  • 360 view of the agent KPIs, metrics and trends

CXone Mpower Complete Suite

209

/user

Per month

Extra features included:

  • Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​
  • Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​
  • Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​
  • Contextual and conversational customer feedback​
  • Capture Voice of the Customer as part of IVR and quality workflows

User opinions about CXone Mpower price and value

Value for money rating:

To see what individual users think of CXone Mpower's price and value, check out the review snippets below.

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

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