Page 18 | CXone Mpower Reviews - Pros & Cons, Ratings & more

Five9

Genesys Cloud CX

8x8 Work

RingEX

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

Avaya UCaaS

Talkdesk

nice has been good there have been the occasional hick ups but manageable


NICE Product

Overalll it works fine. Its better than what we had before !

Incontact fuse

Outbound Dialing is made easy and very manageable

Enjoyed the fact using it from now for the customer interaction 

new on it 

Overall it is much easier to use on your computer vs having a physical phone. 

End User

Easier transfers with other agents. 
Call quality has been 5 stars 

Great! 

InContact

Supports our billion dollar organization

Michael, thanks for sticking with us through the learning curve!

grest product, flexible.

Review

Was okay no longer use I so they might of steped up their game

The functionally is easy

I believe the fact that we are able to install the phone application onto any computer including your mobile device is the new way of having a company phone!

Upgraded Phone 

its and ok ok product. if possible make easy to customize.

product is ok ok

Thanks very much for your feedback, Sandeep.

This has been helpful to monitor day to day operations as well as long term changes.

Complex software that's easy to use

This tool is easy to use and review agent status. Very user friendly for reporting and customizing dashboards. The only issue was that the soft-phone on desktops would easily drop calls if the internet is slow. Web phone is a better alternative.

All you need in a phone service

It's good software to use, does what it's supposed to. First time using this type of software 

Nice CXone, great self service 

NICE inContact CXone

Thank you, Gina! Glad to hear it is easy to use and we will pass your comments on errors along to our team. 

Overall the system is great and easy to use

NICE

 nice to everyone

better quality time on the phone and then able to smoothly move to the next call in a timely manner.

NICE CXone is a wonderful product

Happy so far. 

My overall experience is if I had my own company I would definitely purchase this product.

CXone Mpower Reviews - Page 18

584 reviews

NICE Product

Incontact fuse