Page 2 | CXone Mpower Reviews - Pros & Cons, Ratings & more

Five9

Genesys Cloud CX

8x8 Work

RingEX

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

Avaya UCaaS

Talkdesk

NICE CXone Product Review

Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected.

Great Business Partner

Worth trying if you are looking for a contact center solution to manage your all needs.

One Stop Solution

LIFE CHANGING! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL!

You CAN'T Go Wrong with NICE CXOne!!!

Thank you so much for taking the time to share your feedback! We are so glad to hear how happy you are with the features and ROI you are realizing with NICE CXone.

Good. The web-based experience gives us the flexibility to switch browsers if we experience issues.

Nick's Review

Pretty darn good, there are dark spot also, but in general good.

Stuff [sensitive content hidden] Thinks

RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. 

Avaya CMS is better

Great Service 

Great Product

Overall, our experience with NICE CXone has been above and beyond what we were hoping for. The customer service is amazing, and any time we have questions or any type of issue, we can bring it to our dedicated account manager, and he is super knowledgeable and always goes to bat for us when necessary. 

NICE CXone is a significant upgrade from our previous system!

My overall experience with NICE CXone has been smooth and I appreciate the ease of everything which allows me to have a great day of interacting with customers.

Makes life easier!

Good dialer system for small businesses

It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them.

Excellent Resource; Future Versions Will Be Even Better

fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away.

Needs more improvement

Simple layout. Great connection made when on the phone with customers

Phone review 

It's better than the previous tool we used.

CX One review

i would say it's ok but not great. Needs more flushing out

It's Not Bad 

implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes.

Great client's and customer experience

We have had a positive experience, the solution works seamless and is integrated across all of the products on offer

NICE CXone, the complete solution

Nice CXone is the whole package.

Invoicing Problematic

Thank you for being a NICE CXone customer. We are very sorry to hear you've had issues with billing. If you'd like additional help navigating this issue, please reach out the email address provided in our response. Thank you for providing feedback to help us serve you better!

Positive experience for being organized and easier to be followed. 

Nice CXone useful for time keeping

As a totally remote operation, It prove to be an invaluable tool and was easy to monitor and grade our representatives' performance.

My experiance as a team lead with NICE CXone

Overall is goods since, I used this application in everyday work

CXone Mpower Reviews - Page 2

583 reviews

NICE CXone Product Review

Great Business Partner