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CXone Mpower Reviews - Page 20
584 reviews
Recommended
Nick K.
Financial Services, 51-200 employees
Used other for 2+ years
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maybe Nice / InContact themselves have better product but call copy was broken.
We used Call Copy for years and Nice/inContact bought the company. We were promised screen capture and never got it.
Screen capture never worked, server started to fail and didn't have too much help from support during it.
Nick, thank you for your feedback. We'll pass your comments on to the appropriate teams.
Ryan A.
Accounting, 51-200 employees
Used weekly for 2+ years
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NICE inContact allowed us to integrate our custom systems into our call flow to standardize processes. The reporting capabilities provided us insight that we never had.
Great reporting, ease of setting up. inContact Studio offers complete customization of your call flow.
inContact Studio can be daunting to set up and configure.
Thanks for trusting us, Ryan!