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CXone Mpower Logo

Cloud Contact Center Software

CXone Mpower Reviews - Page 20

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584 reviews

NK
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Nick K.

Financial Services, 51-200 employees

Used other for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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They Absorbed Call Copy

Reviewed 5 years ago

maybe Nice / InContact themselves have better product but call copy was broken.

Pros

We used Call Copy for years and Nice/inContact bought the company. We were promised screen capture and never got it.

Cons

Screen capture never worked, server started to fail and didn't have too much help from support during it.

Vendor response

Nick, thank you for your feedback. We'll pass your comments on to the appropriate teams.

RA
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Ryan A.

Accounting, 51-200 employees

Used weekly for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful Call Center Software

Reviewed 5 years ago

NICE inContact allowed us to integrate our custom systems into our call flow to standardize processes. The reporting capabilities provided us insight that we never had.

Pros

Great reporting, ease of setting up. inContact Studio offers complete customization of your call flow.

Cons

inContact Studio can be daunting to set up and configure.

Vendor response

Thanks for trusting us, Ryan!