Page 23 | CXone Mpower Reviews - Pros & Cons, Ratings & more

Five9

Genesys Cloud CX

8x8 Work

RingEX

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

Avaya UCaaS

Talkdesk

inContact for inbound CS

Nice is NICE!

Thanks Nila! Happy to know it's easy to use for you!

Incontact daily use at work

Good Product

Actual product is a great and easy to use product.

Project Manager for Implementation

Great review, Cayla! We are glad that the software is easy to use and will pass along your comments to our teams. 

Used on our call center

overall a great product/service but has complications

I highly recommend InContact Call Center Software. Other call center software cannot compare. Startup was very easy, the system is very user friendly and reliable,  and customer support was very hands on and helpful. Too many benefits to list. Great product! 

Highly Satisfied!  Great product!

inContact provides an extremely great platform which is perfect for service desks that have unique needs.

Fantastic services

I have been using the product for 2 more years, it is easy to pull reports, and uploading list is more convenient

Good product

NICE Review

We've been using this product for a couple of years for a few of our clients.  So far, it's been pretty good and has worked pretty well.  I don't have any immediate issues.  

InContact is a pretty good cloud based platform

InContact has been very easy to use and being on the cloud has been easy to integrate with our SalesForce.  The only thing is that we have had some down time.

IT business solutions manager

InContact Review

inContact offers an exceptional suite of products for all contact center needs

Reliable, Scalable, and Felxible Products - Great People to work with

incontact is easy to use: the tools provided are easy to learn but very flexible.
Studio has all that one might need to create the custom script needed.
The management site has intuitive tools needed for reporting, overview, other management functionality.
Support site is easy to submit issues & get details on status as well.
Overall very easy to use product.

incontact is easy to use

Bad experience with inContact

We've been able to sustain our exponential growth with this platform. It has given us the ability to push the limits of our customer experience in creating customized experiences. We would like if the platform would integrate a bit further with the Salesforce platform. 

CXone Mpower Reviews - Page 23

584 reviews

inContact for inbound CS

Nice is NICE!