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CXone Mpower Reviews - Page 5
583 reviews
Recommended
Jen F.
Biotechnology, 51-200 employees
Used daily for 1-2 years
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Same as above -- it's been difficult to receive support and I appreciate solutions where I have a singular point of contact (or even just a few points of contact) who know the account well and can make good recommendations. It's been very challenging to troubleshoot and Incontact tends to go "down" for unexplained reasons and my team often comes to me to troubleshoot. Typically, we just have to wait and give Incontact anywhere from 15-30 minutes and then the system will just start magically working again. It's been a bit frustrating from a manager perspective to not have good tools to troubleshoot, and have outdated "help" materials. Installation is always incredibly painful whenever we have a new employee.
Integrated with Salesforce, seemed like an easy plug and play solution
Difficult to receive support, there is no account manager, often given misleading or false instructions for upgrades which have been incredibly confusing for the team. Also difficult to receive support...everything has to go through me (the admin) and it's been very disruptive to my day to day.
Hello Jen, Thank you for your feedback. We are working to improve our service experience. You may want to check out the knowlege base as part of our Customer Community. You can register online with your NICE inContact Central credentials here: community.niceincontact.com. For additional assistance with the registration, please contact us at community@niceincontact.com.
Caio C.
Banking, 10,001+ employees
Used daily for 6-12 months
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My experience with Nice CXone have been great so far, even the process of retrieving a password is way easier than the previous product we used to have.
The first time Nice CXone was implemented I noticed the benefits straight away, connection and calls are so much more stable, the auto dialer also comes very handy.
I guess they could add optional notification ringtones