Page 6 | CXone Mpower Reviews - Pros & Cons, Ratings & more

Five9

Genesys Cloud CX

8x8 Work

RingEX

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

Avaya UCaaS

Talkdesk

Overall I have had a wonderful experience using this program.

Great For Large and Small Businesses

Review

Overall, it's been a very good experience. We hit a few bumps in the beginning of the relationship, but we were undergoing a major technology change - that's bound to happen. Those bumps were smoothed over by the wonderful account teams that we've had - I can honestly say that there are very few complaints I can think of about each and every employee I've interacted with at Nice inContact. Employees are highly responsive, quick to respond when called upon, and are generally extremely helpful and a pleasure to work with. Keep it up!

Great business partnership

Thanks for your partnership and your feedback, Sharon!

My Overall experience with InCOntact has been really good, as I said before, this platform its very easy to use and intuitive as well, I love the possibilities such as conference calls, warms transfers, etc.

InContact, the best phone in your computer!

It works great, with very few cons

Erik, we appreciate the specific feedback. We will pass it on to the our product teams. Thank you for the review.

It was a poor experience.  We gave them every chance to improve and we ended up having to leave them and go with a different phone/chat solution.

Great Sales Team poor execution

We are so sorry to hear that we have lost your business. We will pass along your comments to our development and service teams. As the company rapidly grows, we are working to get better and learn from unsatisfactory experiences like the one you had. Thank you for the honest and constructive review. 

We have used inContact's software for 6 years now and it has helped our business scale on short notice. We have had a very good overall experience and highly recommend. 

inContact - Powerful and Easy to use and configure

Good for Agent usability 

We love using inContact NICE at our organization!

Satisfied Long-Time User

Thank you for the review! We will send along your comments to our teams since we are always striving to make improvements. We are glad it is working well for you!

So Easy to Use

The Customer service is disappointing 

William, thank you for your comments. Your feedback regarding customer service is concerning. Please reach out to us at corporatecommunications@niceincontact.com to provide additional feedback so that we may help you. Thank you.

It's efficient, easy to use and good quality, we had another online system that had some major issues and was not as quick to resolve them; which affected our business negatively, which was the reason for our move to NICE. 

211 Humboldt NICE inContact Review

Constant issues - arguments with Support Teams on validity of issues

Hi Jonathan. Your business if very important to us. We'll get in touch with your service team to find out about these issues to get them resolved.

Flexible Phone Solution

Great value

NICE incontact review

Reliable Platform with Integration and Customization Capabilities 

Thanks very much, Roy! We'll pass your feedback on to the appropriate teams for consideration. 

Overall it is a good product and simple to use. Easy to understand with little to no training as long as the person using it understands symbols on most basic office style phones.

The call center I work at uses inContact for our phone system.

Overall NICE inContact is a very user friendly software and I recommend it for any call centers. 

I recommend NICE!

NICE  is necessary for our daily function as chat customer service agents!

We love NICE!

nice review 

We wanted a better way to manage our agent/customer experience.  NICE inContact CXone is a powerhouse!

A Contact Center MUST!

Easy to use with some minor kinks

We are reducing manual time reaching out to customers with updates on orders, back orders and delays.  We can send an email or SMS to multiple customers and it frees up my team to assist the voice customers quickly. 

Enhancing the Experience

My experience with the Nice inContact call center software has been that it is a high quality, high availability solution that meets most call center operational requirements and can be implemented in a timely manner.

CXone Mpower Reviews - Page 6

583 reviews

Great For Large and Small Businesses

Review