NICE inContact vs 3CLogic Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Mary Tucker

Promise of savings in implementation nullified in execution

2016-07-20

Pros

Reasonably nice and well intention middle management.

Cons

The issues have been so profound with all 3 (Five9, 3CLogic and now Incontact) They do, however, place a premium on billing and payments without regard to the enormity of issues their clients deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

1/10

Recommendations to others considering NICE inContact

I would steer clear of VOIP ACD at this point - they have about 5-10% of market share and unless you're willing to absolutely pay a very high premium for their service and support, you are likely going to have very serious business impacts that render any purported promise of savings null and in fact increase your costs, level of effort in management, loss of business and very likely medical bills from all the stress of dealing with them. VOIP ACD is not mature enough to handle enterprise requirements.

Source: Software Advice
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NICE inContact Reviews
NICE inContact
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