App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
NICE CXone vs Alvaria Workforce Comparison
Add to Compare
Compare similar apps
Bitrix24
Freshdesk
Zendesk Suite
Twilio
Agile CRM
VICIdial
Good recommendations?
Overview
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.
Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
100
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
rakesh m.
Pros
Cons
Cons
Elvira M.
Key features
- Total features127
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Attendance Tracking
- Auto-Dialer
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Lead Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Contractor Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recording
- Recruitment Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Sick Leave Tracking
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Telemarketing Management
- Template Management
- Text to Speech
- Third Party Integrations
- Time Off Management
- Timesheet Management
- Vacation/Leave Tracking
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features54
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Attendance Tracking
- Auto-Dialer
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Lead Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Contractor Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recording
- Recruitment Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Sick Leave Tracking
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Telemarketing Management
- Template Management
- Text to Speech
- Third Party Integrations
- Time Off Management
- Timesheet Management
- Vacation/Leave Tracking
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations42
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations1
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
Jim S.
Information Technology and Services, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
Technical Customer Support manager is top-notch ACD / IVR configuration was a snap. We were up and running in almost no time
Workforce Management module configuration is a bit tricky
Thank you for your review!
Joshua D.
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
Review source
Share this review:
Customizability of all things workforce management. Integrated ACD.
There isn't one thing I've come across that I dislike.
Sean N.
Computer Software, 10,001+ employees
Used daily for 6-12 months
Review source
Share this review:
Thew workforce optimization features allow for a fully customizable voice recording and downstream action plan.
Deployment of any new software takes lead time and planning, but this was easier than most IMO.
Sean, we are glad to hear your deployment went well. We are looking forward to a long and successful relationship.
Jennifer C.
Consumer Services, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
Overall, I think that NICE Workforce Management is the best WFM software that we have used.
NICE workforce management is very useful when it comes to both scheduling of associates, and managing time off requests. It allows you to see your teams all in one, and make modifications to their scheduling right from the same screen.
We have had some kinks with NICE over the few years that we have used it. We managed to iron them out, however, it was rather frustrating at the time when trying to work around issues with time off requests, and not being able to locate associates who were put into teams incorrectly by our WFM team.
Tron N.
Review source
Share this review:
inContact Workforce Management gives a good visual representation of employees and gives both supervisors and agents visibility on times and expectations.
No pros were added to this review
No cons were added to this review
Somveer S.
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for 6-12 months
Review source
Share this review:
Very Nice tool to work with little improvements needed
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly
could be more user friendly with real time skilling, reports and integrations
Thanks very much for your comments, Somveer.
Verified reviewer
Chemicals, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
Over all my experience with InContact for 4+ Years has been Great! The customer Service and Technical support teams are wonderful and do timely provide updates on issues logged. The Product itself is quiet robust. Ease of use and ease of access is wonderful and adds a lot of flexibility to the workforce
The Ease of use, in terms of InContact be PaaS solution, where I can use it from any location, anywhere and anytime.
Dependencies on multiple sub-vendors and contractors for fulfillment of calls landing into regions outside of the US
Thanks for your review!
Gabriel O.
Telecommunications, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
It's a pretty nice tool, I really like it and use it every day.
I can have historical data to run actual information and have an accurate view for the future.
It has a lot of functions and it's difficult to understand some of them.
Lisa H.
Financial Services, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
performance management information and scheduling. It would be nice to have a mobile option
The varying levels of reporting info, summary and agent details. The administration is heavy for thousands of users
expensive and hard to administer for thousands of users. Need mass maintenance and upload or API interface.
Thank you for taking the time to review Aspect Workforce Management. We are glad that you like the functionality and have forwarded your feedback on the heavy administration on to our internal teams so we can continue to improve the solution. Thank you for your feedback and being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Swaroop K.
Computer Software, 5,001-10,000 employees
Used monthly for 6-12 months
Review source
Share this review:
Tracking a live contact center and using the statistics has helped to increase the productivity of CC.
WFM has a very nice feature for Tracking and live Updates
The UI needs to be more improvised and fetching reports .
Natalie R.
Hospitality, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
The software has help with efficiencies and has enable agent empowerment.
The agent dashboard is great! Agent experience is very nice, they enjoy the ability to see their schedules and flexibility to change their breaks.
We are on version 8.0 and supervisors and admins don't have access to the dashboard but are expected to support agents. We are looking forward to upgrading to a newer version to enable shift trades through WFO.
Thank you for taking the time to review Aspect Workforce Management. The team here at Aspect is thrilled to hear such good feedback from AccorHotels, and we¿re so happy that you like the dashboards! We value having you as a customer and hope your upgrade goes smoothly. -The Aspect Team
Tiffany L.
Retail, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
We enjoy all of the different options for the CSR's and admins. Has a nice flow and setup. The help desk is easy to work with.
Currently the API issues for chat integration from other chat vendor. Currently you can no save any filters on WFO.
Thank you for taking the time to review Aspect Workforce Management. The team here at Aspect is thrilled to hear that you love the product! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Allison C.
Used weekly for less than 6 months
Review source
Share this review:
Alvaria Workforce
The WFM tool is impressive, especially when it comes to the WFO quality application.
The Aspect Workforce Management tool is quite an impressive application for our company to use; especially when it comes to the Workforce Optimization Quality tool. I love the ability to add annotations and attachments to scorecard evaluations.
It would be nice if the software had the capability to update scorecard templates, instead of having to go in AQM to do so.
Thank you for taking the time to review Aspect Workforce Management and are thrilled that you are impressed with the solution! We appreciate your feedback and we have forwarded all of your comments on to our internal teams to review. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Travis G.
Consumer Services, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
Great solution for forecasting and scheduling traditional inbound phone operations
Nice suite of tools for Forecasting and Scheduling for the contact center. Options to forecast long term and short. Precise intraday staffing looks. Scheduling tools to manage long range base position and request management.
Limited support for non-phone forecasting and staffing. Difficult to care for the scheduling needs in a global 'Gig' economy
Travis, thank you for taking the time to review Aspect WFM. I have great news to share with you. We actually roiled our multi- channel/ non-voice scheduling and forecast in Aspect WFM as part of our 2016 release, and have been enhancing those features in every release. We are also adding brand new functionality to help manage the gig work in a more effective way. We look forward to your company upgrading to our most recently release so you can take advantage of these improvements. Thanks again for your review and your business! - Chrissy Cowell, Director, Workforce Optimization, Product Management
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.