All categories

Learn why GetApp is free

NICE inContact vs Oracle Service Cloud Comparison

Overview

NICE inContact delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

190

173

55

17

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

(8)

5

4

3

2

1

5

1

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I like the calls are saved with good quality and that if need be their life can be extended if they are set to be uploaded for a specific period of time.
It makes routing calls and playing messages really easy and it also has great scripting opportunities. I also like how easy it is to use CXone on the agents computers.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.

Pros

Not enoughreviews yet

Cons

Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
If you make one small mistake, it can lead to a whole mess. Creating analytics reports is a challenge as well because the system is not smart enough to learn from the testing we do.
But the numbers seemed wrong. So I pull Contact History, and select for abandons to show.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features40
  • "What If" Scenarios
  • @mentions
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • CRM Integration
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • PCI DSS Compliance
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Social Media Integration
  • Speech to Text
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management
  • Total features27
  • "What If" Scenarios
  • @mentions
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • CRM Integration
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • PCI DSS Compliance
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Social Media Integration
  • Speech to Text
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations23
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations49
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NICE inContact vs. Oracle Service Cloud

See how NICE inContact and Oracle Service Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.