NICE inContact vs Pims Auto Dialer Comparison Chart

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Overview

NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
  • Platforms supported
Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
Web-based
iPhone app
Android app
Windows Phone app
  • Typical Customers
Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
Freelancers
Small businesses
Mid size businesses
Large enterprises
  • Customer support
Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
Phone
Online
Knowledge base
Video tutorials
The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
$100.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Free trial available
No credit card required
Free account
Subscription based
view pricing
view pricing plans
Starting from
Starting from
$125.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
view pricing
view pricing plans

User reviews

54321
82
89
24
14
6
  • Value for money
  • Features
  • Ease of use
  • Customer support
85%
would recommend this app to a colleague
4.5

(21)

54321
13
5
3
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

I love the ease of supervisor functions such as coaching and monitoring, it's su...Read More
The overall experience with NICE has been a positive one. There are multiple ite...Read More
Ease of access - The ability to JUMP ON quickly is super important to grabbing t...Read More

Pros

No data

Cons

They are, by far, the worst company I've ever had the horrible experience of dea...Read More
Also difficult to receive support...everything has to go through me (the admin) ...Read More
Bad UI, slow customer service, difficult reporting, limited integrations.

Cons

No data
  • Vendor responds to reviews
Vendor responds to reviews
  • Last review3 days ago
Last review
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features40
Total features
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Disposition
  • Call Monitoring
  • Call Recording
"What If" Scenarios
API
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
CRM Integration
Call Disposition
Call Monitoring
Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Segmentation
  • Categorization
  • Chat
  • Custom Forms
  • Customer History
  • Customer Service Analytics
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • IVR / Voice Recognition
  • Multi-Channel Management
  • Multi-Language
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Request Routing
  • SMS Integration
  • SMS Marketing Managment
  • Self Service Portal
  • Social Media Integration
  • Speech to Text
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Segmentation
Categorization
Chat
Custom Forms
Customer History
Customer Service Analytics
Drag & Drop Interface
Email Alerts
Email Notifications
Employee Management
Feedback Collection
Feedback Management
Forecasting
Gamification
IVR / Voice Recognition
Multi-Channel Management
Multi-Language
Performance Management
Permission Management
Predictive Dialer
Progressive Dialing
Queue Manager
Request Routing
SMS Integration
SMS Marketing Managment
Self Service Portal
Social Media Integration
Speech to Text
Surveys & Feedback
Tagging
Text to Speech
Third Party Integration
Voice Mail
  • Total features14
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Segmentation
  • Categorization
  • Chat
  • Custom Forms
  • Customer History
  • Customer Service Analytics
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • IVR / Voice Recognition
  • Multi-Channel Management
  • Multi-Language
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Request Routing
  • SMS Integration
  • SMS Marketing Managment
  • Self Service Portal
  • Social Media Integration
  • Speech to Text
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail

Integrations

  • Total integrations13
Total integrations
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
JIRA Software
Joomla
Magento
Mailchimp
Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation
view details
view details
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
view details
view details

NICE inContact vs. Pims Auto Dialer

Save time and effort comparing leading Software tools for small businesses. The table below compares Pims Auto Dialer vs. inContact Contact Center. Check out how both product compares looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.