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NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Starting from
100
Per month
Starting from
No pricing info
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Miguel S.
Verified reviewer
Information Technology and Services, self-employed
Used daily for less than 6 months
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the time I worked with this tools I started to familiarized in about 2 weeks, since then it was very easy to use it and learn about more inside tools
very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in
it needs a very good and strong internet connection speed around 20mbps and it's very hard get good connection thru VPN
Mila C.
Food & Beverages, 10,001+ employees
Used monthly for 2+ years
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ServiceNow has a beautiful UI and nice interface which makes it easy to use even for non-IT users. I have been in roles where I was an IT analyst and was working tickets, and I'm now currently a user who submits tickets on behalf of technical issues on my team. From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked. Excellent product!
I think the only thing is that for drop down lists, not everything is there that I may need to describe my problem. However, I will pin that on my IT team who works on setting up our iteration of SNOW.