App comparison

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NICE CXone Logo
NICE CXone
4.2
(565)

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Cloud Contact Center Software

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(16)

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NICE CXone Alternatives & Competitors

Top 6 free alternatives

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
NICE CXone logo

97

151

125

features in common

97

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1
NICE CXone logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
NICE CXone logo

84

179

125

features in common

84

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.6

NICE CXone logo
4.1

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.