Instant Housecall Comparison

Overview

Instant Housecall is a remote IT support platform for small businesses, computer technicians, managed service providers,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(5)

5

4

3

2

1

2

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features20
  • API
  • Alerts / Escalation
  • Audit Trail
  • Automatic Notifications
  • Chat
  • Chat Transcript
  • Cost Estimating
  • Diagnostic Tools
  • Electronic Payments
  • File Transfer
  • Monitoring
  • Remote Access
  • Remote Control
  • Repair Tracking
  • SSL Security
  • Support Ticket Management
  • Surveys & Feedback
  • Two-Factor Authentication
  • Video Conferencing
  • Video Support

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation