Interactive Intelligence CaaS Pricing, Features, Reviews & Comparison of Alternatives

Interactive Intelligence CaaS Reviews

Interactive Intelligence CaaS

Interactive Intelligence was acquired by Genesys in 2016

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This Application No Longer Exists

Interactive Intelligence CaaS is no longer available for purchase. Archived information about Interactive Intelligence CaaS is available below.

Alternatives to Interactive Intelligence CaaS

Interactive Intelligence CaaS Screenshots (2)

Interactive Intelligence CaaS screenshot: CaaS Contact Centre from Interactive IntelligenceInteractive Intelligence CaaS screenshot: Intercation management in Interactive Intelligence Cloud Contact Center

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based, Mobile Web App
Supported Countries
Australia, Canada, China, Europe, Germany, Japan, United Kingdom, United States
Supported Languages
English
Support Options
Online Support, Phone Support, Video Tutorials

Interactive Intelligence CaaS Pricing

Pricing model: Subscription

CaaS Small Center
10-50 Agents

Standard Edition
25-500 Agents

Preferred Edition
25-5,000 Agents

Premium Edition
25-5,000+ Agents

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Key Features of Interactive Intelligence CaaS

  • Multichannel routing (voice, email, chat)
  • Interactive voice response (IVR)
  • Speech recognition
  • Outbound dialing
  • Recording and quality management
  • Workforce management
  • Strategic resource planning
  • Real-time speech analytics
  • Post-call and IVR surveys
  • Supervisor and reporting tools
  • IP-based PBX
  • Auto-attendant
  • Conferencing
  • Unified messaging
  • Business process automation
  • Queuing, routing, escalations
  • Post-call and IVR surveys
  • Mobile access
  • Salesforce integration
  • CRM integrations

Benefits

Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis.

Business management: Workforce management, strategic resource planning, supervisor & reporting tools, recording & quality management.

Unified communications: IP PBX, auto-attendant, conferencing, desktop call control & unified messaging.

Business process automation: Use the visual design platform to configure events, and design processes and workflows for queuing, routing and escalation.

Customer management: Post-call and IVR surveys. Salesforce and other CRM integrations.