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ISL Light vs GoTo Resolve Comparison
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Good recommendations?
Overview
ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...
Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
34.90
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
23
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Tracey M.
Carlos A. M.
Cons
Cons
Joe B.
Key features
- Total features84
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audit Trail
- Authentication
- Backup and Recovery
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Desktop Virtualization
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Email Management
- Email Reminders
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- License Management
- Live Chat
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- On-Demand Recording
- Performance Metrics
- Presentation Streaming
- Presenter Control Management
- Print Management
- Prioritization
- Problem Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Uptime Reporting
- User Management
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
- Workflow Management
- Total features44
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audit Trail
- Authentication
- Backup and Recovery
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Desktop Virtualization
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Email Management
- Email Reminders
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- License Management
- Live Chat
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- On-Demand Recording
- Performance Metrics
- Presentation Streaming
- Presenter Control Management
- Print Management
- Prioritization
- Problem Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Uptime Reporting
- User Management
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
- Workflow Management
Integrations
- Total integrations5
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations3
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Chris L.
Education Management, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
I haven't had really any dealings with the company or representatives myself, but the software just works. Can't comment on their support myself as I haven't had the need to. So that's either a good thing or bad thing, depending on how you look at it.
Being able to seamlessly remote on to a workstation or a server to resolve issues is such a life saver, especially now IT Techs have to resolve issues with clients from home. It's made life a lot easier.
Updating the ISL Light software on a Mac seems bit cumbersome. You have to re-download the software manually from their website and it isn't always easy to find. This is either a limitation on Mac or just the way ISL has developed it. It would be better if there was just an "Update" option within the settings of ISL to automatically get the latest update.
Tomaz B.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Good
Thw software is easy to use and also known by clients.
We have some issues with import of sal certificate but support resolve the problem.
Brian J.
Telecommunications, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
It is easy for our support staff to use and implement, and end users seem to have minimal difficulty using it.
I wish there was a mobile client for the chat feature.
Valentina T.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, ISL Light is a great tool for remote support. It's fast, reliable, and easy to use. I definitely recommend it to anyone in need of remote desktop solutions.
I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.
The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.
Hi Valentina, thanks a lot for your valuable feedback and recommendation!
Jennifer S.
Computer & Network Security, 1-10 employees
Used weekly for 2+ years
Review source
Share this review:
Solving problems quickly - I couldn't do without your software now!
Remote support was certainly vital during the pandemic and customers really appreciate this tool even now. I can offer support without having to visit a customer. Sharing the screen lets me help them to solve problems and they can show me their issues. Remote Access and Reports have also been very useful. Guides are easy to run through and chat support is great
Working on Apple devices was a little difficult at first, but the guides really helped resolve things! Sometimes clients find it a little difficult to setup the Remote session but we normally get there in the end!
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