ISL Light vs Upscope Comparison

TeamViewer Remote

AnyDesk

Faveo Helpdesk

Syxsense

LogMeIn

WorkHub Tasks

Compare ISL Light and Upscope based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

LogMeIn offers remote work solutions for businesses across industries, which provide features such as remote deployment, endpoint management, remote control, patch management, remote access, and remote monitoring.

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to provide fast technical support to users. Access attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Annotations

Application Management

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Branding

Customizable Reports

Dashboard

Desktop Virtualization

Desktop/Browser Sharing

Diagnostic Tools

Diagnostics Tools

Email Management

Email Reminders

Event Logs

File Management

File Sharing

File Transfer

IT Asset Management

IT Reporting

License Management

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple Monitor Access

Multiple User Accounts

On-Demand Recording

Performance Metrics

Presentation Streaming

Presenter Control Management

Print Management

Real Time Screen Sharing

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Recording

Screen Sharing

Secure Data Storage

Secure Login

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Single Sign On

SSL Security

Summary Reports

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

Unattended Access

Uptime Reporting

User Management

Video Call Recording

Video Chat

Video Conferencing

Video Support

Whiteboard

Workflow Management

ISL Light

Android

Linux

Web-based

Windows

iPad

iPhone

Systems Technician

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.

Sales Manager

Easy and great remote support solution , secure and stable for our remote connection needs.

IT Support Director

Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.

Practice Manager

I love most that there is no connection issues and its like you were there using the computers.

It works well, quite reliable and support is outstanding.

Easy use, groups, good organization. Good support team in every language.

Network Engineer

It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.

Senior solutions manager

Overall great product for what you get in the price I really like the live chat and Remote Desktop.

Partner

Cross platform connection to provide remote support, easily, quickly and  reliably every time we need it. Always on option out performs other remote support options and offers good value for money.

Museum Manager

Having never worked remotely before we have found the product easy to set up, reliable and easy to use.

Technical Manager

We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.

System administrator

Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.

Director

The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.

Programme Officer

Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.

Salesforce Administrator

Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.

Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.

IT Systems Engineer

It is a little bit difficult to set up the On Prem version and personalize it.

Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.

ISL Light screenshot: Control a computer remotely

ISL Light screenshot: Connect to an unattended computer

ISL Light screenshot: Start a remote support session

ISL Light screenshot: Enter the access password

ISL Light screenshot: Offer mobile device support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Syxsense is a leading USEM solution designed to help SecOps departments, MSPs, and IT professionals in organizations with 100-100,000 endpoints manage and secure their environment.

WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Upscope

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

ISL Light vs Upscope Comparison

ISL Light

Upscope

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives