App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ISL Light Logo

Write a review

Remote support software & unattended remote access

(4)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

ISL Light Features

Features Summary

Functionality

4.6

/5

709

Total features

85

7 categories

ISL Light features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Annotations
Application Management

Common features of Remote Desktop software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Application Management
Authentication
Chat/Messaging

Price starts from

34.90

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

709

Price starts from

34.90

Per month

Total Features

85

Unique features

  • Video Call Recording

  • Presenter Control Management

  • Application Management

  • Authentication

Functionality

4.6

/5

11.4K

Price starts from

298.80

/user

Per year

Total Features

41

Features in Common

27

Unique features

  • Attendee Management

  • Commenting/Notes

  • Contact Management

  • Private Chat

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

182

Features in Common

38

Unique features

  • Commenting/Notes

  • Configuration Management

  • Lead Management

  • Account Management

Common ISL Light comparisons

Reviewers who mentioned features said:

KK
AvatarImg

Kris K.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Real thoughts on isl

Reviewed 7 months ago
Pros

I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

Cons

The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

Vendor response

Hi Kris, we appreciate your feedback, thank you!

GH
AvatarImg

Gary H.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ISLOnline easy to use

Reviewed 5 years ago

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pros

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Vendor response

The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS...

BW
AvatarImg

Brian W.

Computer & Network Security, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Cross platform, bullet proof remote support software.

Reviewed 2 years ago

As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.

Pros

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

Cons

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

MF
AvatarImg

Mario F.

Information Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

For me the best remote control application.

Reviewed 2 years ago
Pros

Very fast and efficient, we have been using it for 10 years and honestly for us it is essential in our daily work to support and maintain our customers. We have not considered the change at any time, it evolves little by little and adapts to the new versions of operating systems without stopping working on the old ones. We would compare it again.

Cons

I have found absolutely nothing that could make me consider changing this software for another of the competition, it performs its function amply.

Vendor response

Mario, thank you for your feedback and your long-time trust! It's nice to know that you've been with us for 10 years!

KM
AvatarImg

Klemen M.

Automotive, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Klemen's review

Reviewed 2 years ago
Pros

The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.

Cons

Not sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.

JC
AvatarImg

Javier C.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FIRST

Reviewed 5 years ago

We give remote assistance and it is essential that it works well, especially reboots

Pros

Always works correctly. We can almost always connect with customers.

Cons

The time it takes to connect could be improved

Vendor response

Javier, thank you for your review. The time it takes to connect can depend on a number of reasons. If connecting takes a long time, this could indicate a network issue. If possible, we invite you to visit our live chat so we can check the connection speed and improve your experience.

GP
AvatarImg

Gary P.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Market Leading Remote connectivity software

Reviewed 2 months ago

Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.

Pros

Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business

Cons

There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with

WW
AvatarImg

Walter W.

Commercial Real Estate, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good remote access software that does not break the bank.

Reviewed 7 months ago

Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.

Pros

Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.

Cons

The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.

Vendor response

Hi Walter, thank you for your insight! In regards to your issue, we suggest connecting to your unattended computers using the ISL Light desktop app rather than the web portal. Please see the manual for more information: https://help.islonline.com/44234/306295 If that doesn’t solve your problem, I kindly invite you to join our live chat and explain your request to our team.

JP
AvatarImg

James P.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A solid product for quick remote support

Reviewed 7 months ago

Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Pros

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

Cons

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Vendor response

Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.

AvatarImg
AvatarImg

Chris L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Feature-rich, robust remote support software with excellent customer support.

Reviewed 7 months ago

Excellent - head and shoulders above the competition.

Pros

Customer support, feel listened to, great product, works every time, competitive pricing, never skipped a beat.

Cons

Nothing, nada, zero, zilch. There's nothing not to like, there really isn't.

Vendor response

Hi Chris, we value your input and are glad to know that you find ISL Online to be of high quality. Your review motivates us to continue delivering excellence!

AvatarImg
AvatarImg

Martin H.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Remote Support

Reviewed a year ago
Pros

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Cons

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Vendor response

We're grateful for your input, Martin. Thanks!

ZK
AvatarImg

Ziga K.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ISL Light as daily driver for remote support

Reviewed 2 years ago

We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time.

Pros

Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it.

Cons

If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements.

DV
AvatarImg

Daniel V.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Plataforma de soporte y acceso remoto multiplataforma, la más segura del mercado.

Reviewed 2 years ago

Muy satisfactoria, me ha permitido brindar atención a cada uno de mis clientes de forma proactiva, me permite monitorear y realizar tareas administrativas sobre mis equipos servidores desde cualquier lugar y a cualquier hora con un ambiente totalmente seguro, me permite saber si alguien de mi equipo toma control remoto de algun servidor a través de notificaciones por correo electrónico lo que me mantiene totalmente tranquilo.

Pros

Es una de las plataformas más seguras del mercado de soporte y acceso remoto, multiplataforma, compatible con equipos Windows, Linux, MAC y dispostivos móviles, excelente velocidad de conexión, intuitivo, transparente a firewalls. Conexiones a través de códigos de sesión únicos y de un solo uso, los usuarios que utilizan la plataforma solo pueden ser generados por un único administrador por lo que...

Cons

En general me ha funcionado muy bien, activamente he usado al menos 5 herramientas similares en el mercado y es la que más prestaciones me ha ofrecido.

Showing original review in Spanish. See translation

CS
AvatarImg

Christian S.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

First choice if you want to host it yourself and are willing to make minor sacrifices

Reviewed 2 years ago

Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control

Pros

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Cons

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

TB
AvatarImg

Tine B.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best all round remote dekstop support software

Reviewed 2 years ago

We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various business in the region. When we have the possibility of providing remote support, we use ISL. Because we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some...

Pros

- Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc

Cons

I don't have any real issues with this software.

PD
AvatarImg

Parry D.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IT support worker using ISL daily

Reviewed 3 years ago

Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

Pros

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Cons

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

AC
AvatarImg

Alejandro C.

Executive Office, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy remote access/support solution with multiple options

Reviewed 5 years ago

We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Pros

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Cons

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

MD
AvatarImg

MAtjaž D.

Consumer Electronics, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ISL Light

Reviewed 5 years ago

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Vendor response

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue,...

NS
AvatarImg

Nigel S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Use ISL Remote Desktop to perform Remote Support

Reviewed 5 years ago

We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

Pros

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Cons

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

CM
AvatarImg

Christian M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid alternative to Teamviewer

Reviewed 5 years ago

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

DP
AvatarImg

David P.

Computer Networking, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent tool!

Reviewed a year ago

Very pleased, will not be moving away any time soon

Pros

Very easy from a admin/technician perspective, easy to invite an end user for support session. Easy for end user to understand how to get the session started. Always reliable and stable. Responsive user experience much better than many other screen sharing / remote support apps. patching the on-premise server is very easy and pretty much automated.

Cons

very little not to like, initial setup was a little tricky for the on-premise version (documentation is very good though)

Vendor response

David, thanks for sharing your experience! We're glad to see ISL Online fulfils your needs.

ML
AvatarImg

Mark L.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Value Remote Support Software

Reviewed 5 years ago

I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

Pros

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Cons

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Vendor response

Hello, thank you for your review! We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session. If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com! Best regards, Domen Vidmar ISL Online Team

IH
AvatarImg

Ian H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Reliable product, competitively priced, easy to use

Reviewed 3 years ago

This allows our team of 4 to easily support hundreds of end users each day with all manner of issues. We are able to integrate the download from our website as well as invite our clients to support sessions via email.

Pros

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

Cons

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.

PJ
AvatarImg

Peter J.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of use

Reviewed 2 years ago

Our experience with ISL Light is PERFECT overall compared to other products we used in past.

Pros

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

Cons

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.

PT
AvatarImg

Paul T.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Long term user

Reviewed 9 months ago
Pros

Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.

Cons

On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.

Vendor response

Hi Paul, thanks for your feedback. Security warnings on macOS are due to Gatekeeper. Applications installed outside the App Store must now be notarized by Apple to launch seamlessly. Currently, ISL Network Start is notarized, which means that any ISL Online application downloaded through Network Start is trusted by Gatekeeper. If an ISL Online product is downloaded directly (we recommend using Network...