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ISL Light Remote Desktop vs Amazon WorkSpaces Comparison
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Overview
ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...
Amazon WorkSpaces is a Desktop-as-a-Service (DaaS) software that helps businesses facilitate remote working through cloud-hosted...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$20/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.
We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support.
Pros
Not enoughreviews yet
Cons
Copy/paste not working very well when multiple sessions are made from the same device.
Since I am not daily users I have trouble setting up remote control or presentation.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window.
Cons
Not enoughreviews yet
Key features
- Total features43
- API
- Access Control
- Activity Dashboard
- Applications Management
- Audit Trail
- Authentication
- Automatic Backup
- Backup Management
- CRM Integration
- Categorization
- Certificate Management
- Chat
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Contact History
- Custom Fields
- Customizable Branding
- Customizable Categories
- Data Capture and Transfer
- Data Storage Management
- Data Synchronization
- Desktop Virtualization
- Document Management
- Document Storage
- Email Invitations & Reminders
- File Management
- File Transfer
- HIPAA Compliance
- Help Desk Integration
- Image Editing
- Instant Messaging
- Knowledge Base Management
- Mobile Integration
- Monitoring
- Multi-Language
- Multimedia Support
- Offline Access
- On-Demand Recording
- PCI DSS Compliance
- Performance Reports
- Permission Management
- Presentation Streaming
- Real Time Monitoring
- Remote Access
- Remote Control
- Remote File Access
- Remote Monitoring
- Remote Update / Installation
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Secure Data Storage
- Secure Login
- Server Monitoring
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integration
- Two-Factor Authentication
- Two-Way Audio & Video
- User Management
- User Stories
- Video Call Recording
- Video Support
- Workflow Management
- Total features42
- API
- Access Control
- Activity Dashboard
- Applications Management
- Audit Trail
- Authentication
- Automatic Backup
- Backup Management
- CRM Integration
- Categorization
- Certificate Management
- Chat
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Contact History
- Custom Fields
- Customizable Branding
- Customizable Categories
- Data Capture and Transfer
- Data Storage Management
- Data Synchronization
- Desktop Virtualization
- Document Management
- Document Storage
- Email Invitations & Reminders
- File Management
- File Transfer
- HIPAA Compliance
- Help Desk Integration
- Image Editing
- Instant Messaging
- Knowledge Base Management
- Mobile Integration
- Monitoring
- Multi-Language
- Multimedia Support
- Offline Access
- On-Demand Recording
- PCI DSS Compliance
- Performance Reports
- Permission Management
- Presentation Streaming
- Real Time Monitoring
- Remote Access
- Remote Control
- Remote File Access
- Remote Monitoring
- Remote Update / Installation
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Secure Data Storage
- Secure Login
- Server Monitoring
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integration
- Two-Factor Authentication
- Two-Way Audio & Video
- User Management
- User Stories
- Video Call Recording
- Video Support
- Workflow Management
Integrations
- Total integrations3
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ISL Light Remote Desktop vs. Amazon WorkSpaces
See how ISL Light Remote Desktop and Amazon WorkSpaces stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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