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ISL Light vs TruGrid Comparison

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Overview

Category Leaders

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...

TruGrid is a cloud-based remote access management solution that helps businesses establish secure connections with remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

216

59

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.

SS

Stuart S.

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.

Ad

Alejandro d.

Easy and great remote support solution , secure and stable for our remote connection needs.

VL

Vincent L.

Pros

Not enoughreviews yet

Cons

The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.

MR

Mark RJ S.

It is a little bit difficult to set up the On Prem version and personalize it.

EJ

Elwin J.

Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.

JH

Joshua H.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Email Management
  • Email Reminders
  • Employee Onboarding
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Total features25
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Email Management
  • Email Reminders
  • Employee Onboarding
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM