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ISL Light Logo
ISL Light
4.7
(497)

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Remote support software & unattended remote access

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(1)

ISL Light Features

Features Summary

Functionality

4.6

/5

497

Total features

68

7 categories

ISL Light features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Annotations
Audit Trail
Authentication
CRM

Common features of IT Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

497

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

68

Unique features

  • Remote Support

  • Compliance Management

  • Desktop / Browser Sharing

  • IT Reporting

Functionality

4.6

/5

10.9K

Price starts from

298.80

/user

Per year

learn more

Total Features

44

Features in Common

25

Unique features

  • Video Management

  • Calendar Management

  • Commenting/Notes

  • Meeting Management

Functionality

4.3

/5

3.2K

Price starts from

49

/user

Per month

visit website

Total Features

183

Features in Common

30

Unique features

  • CMDB

  • Complaint Monitoring

  • Knowledge Management

  • Account Management

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ISL LightvsGetscreen.me

Reviewers who mentioned features said:

MD
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MAtjaž D.

Consumer Electronics, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ISL Light

Reviewed 3 years ago

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Vendor response

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue,...

PP
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Paul P.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A solid industry tool suited to IT professionals and easy enough for any company to use

Reviewed 2 months ago

We selected ISL to replace TeamViewer, as it was becoming too costly to use TeamViewer. We were pleased to have a super-quick onboarding with ISL, with good support and guides to getting things setup and secured approaching

Pros

For our business ISL helps ensure that we have secure and logged access to PC's, servers, and mobile phones of the clients that we support. Able to quickly and easily guide even the most IT challenged individual to downloading the client and enabling a connection is a huge plus.

Cons

Copying and pasting data within the tool isn't perfect, it sometimes pastes backwards when pushed into SQL Management Studio, and sometimes it refuses to copy and paste data between ISL and the local PC

DV
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Daniel V.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Plataforma de soporte y acceso remoto multiplataforma, la más segura del mercado.

Reviewed 2 months ago

Muy satisfactoria, me ha permitido brindar atención a cada uno de mis clientes de forma proactiva, me permite monitorear y realizar tareas administrativas sobre mis equipos servidores desde cualquier lugar y a cualquier hora con un ambiente totalmente seguro, me permite saber si alguien de mi equipo toma control remoto de algun servidor a través de notificaciones por correo electrónico lo que me mantiene totalmente tranquilo.

Pros

Es una de las plataformas más seguras del mercado de soporte y acceso remoto, multiplataforma, compatible con equipos Windows, Linux, MAC y dispostivos móviles, excelente velocidad de conexión, intuitivo, transparente a firewalls. Conexiones a través de códigos de sesión únicos y de un solo uso, los usuarios que utilizan la plataforma solo pueden ser generados por un único administrador por lo que...

Cons

En general me ha funcionado muy bien, activamente he usado al menos 5 herramientas similares en el mercado y es la que más prestaciones me ha ofrecido.

Showing original review in Spanish. See translation

BL
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Boštjan L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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True workhorse for remote work, support, help, monitoring

Reviewed 8 months ago

It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it.

Pros

It's easy to use, it's very reliable, plenty of useful features

Cons

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

Vendor response

Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639  Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574

PD
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Parry D.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IT support worker using ISL daily

Reviewed a year ago

Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

Pros

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Cons

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

AC
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Alejandro C.

Executive Office, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy remote access/support solution with multiple options

Reviewed 3 years ago

We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Pros

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Cons

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

GH
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Gary H.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISLOnline easy to use

Reviewed 3 years ago

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pros

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Vendor response

The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS...

CM
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Christian M.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid alternative to Teamviewer

Reviewed 4 years ago

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

ML
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Mark L.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value Remote Support Software

Reviewed 4 years ago

I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

Pros

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Cons

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Vendor response

Hello, thank you for your review! We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session. If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com! Best regards, Domen Vidmar ISL Online Team

IH
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Ian H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reliable product, competitively priced, easy to use

Reviewed a year ago

This allows our team of 4 to easily support hundreds of end users each day with all manner of issues. We are able to integrate the download from our website as well as invite our clients to support sessions via email.

Pros

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

Cons

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.

PJ
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Peter J.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use

Reviewed 8 months ago

Our experience with ISL Light is PERFECT overall compared to other products we used in past.

Pros

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

Cons

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.

HT
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Hirt T.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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ISLonline - stabil und zuverlässig, aber nicht ganz so komfortabel wie der/die Branchenleader

Reviewed 8 months ago

- unglaublich stabiler ISLAlwaysOn-Client - gut funktionierendes RDP-Tunneling - schlechtes Handling von unterschiedlichen Monitorauflösungen & Multi-Monitor-Systemen - solides Features Set, welches aber nicht ganz mit den Leadern in der Branche mithalten kann - Preis-Leistung ist i.O., aber nicht herausragend

Pros

[1] Die Robustheit des ISLAlwaysOn-Clients ist sensationell. In ca. 10 Jahren Einsatz auf ca. 120+ Geräten ist der Client bisher nur ein einziges(!!!) Mal auf einem einzigen Client abgestürzt und läuft ansonsten EXTREM stabil. [2] Wir verwenden häufig das RDP-Tunneling durch die ISL-Verbindung. Das funktioniert sehr gut und zuverlässig. [3] Wir schätzen, dass ISL sich auf ein bestimmtes Features Set beschränkt und nicht versucht, noch Tausend andere Dinge in die Software zu quetschen (wie z.B. Antivirus o.ä.) wie gewisse Konkurrenten.

Cons

Die Übertragung von Tastenkombinationen funktioniert nur eingschränkt. Der Umgang mit unterschiedlichen Monitorauflösungen und Multi-Monitor-Systemen ist nicht zufriedenstellen. Generell: Viele Dinge funktionieren zwar, sind aber umständlicher und weniger mächtig als bei gewissen Konkurrenten (z.B. TeamViewer). Ein Beispiel: Die Gliederung/Zuweisung/Sortierung von gespeicherten ISLAlwaysOn-Verbindungen in Gruppen ist weder übersichtlich noch besonders praktisch.

Showing original review in German. See translation

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Adhoc support tool, webchat and more

Reviewed 2 years ago

Our technical support team love it, as it just works no firewall issues or horrendous end user experiences as we can create a session send an email invite or ask the user to visit the our branded ISL landing page.

Pros

We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

Cons

The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this.

RL
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Rey L.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Top Program !

Reviewed 8 months ago

Ich löse hauptsächlich Fragen und Probleme auf die Business Software Winbiz. ISL Light ist in dieser Software bereits integriert und somit ist es sehr einfach sich mit diesen Kunden zu verbinden. ISL Light ist sehr stabil und schnell, ich bin sehr zufrieden.

Pros

Saas-Version sehr praktisch, da von überall aus nutzbar, einfache Bedienung, praktische Drag & Drop Funktionen für File-Übermittlung, Multi-Bildschirm funktionniert sehr gut, Always On Funktion auch sehr praktisch.

Cons

Manchmal haben meine Kunden Mühe, ISL Light Client herunterzuladen/zu starten. Dies ist ein bisschen mühsam und zeitraubend.

Showing original review in German. See translation

cF
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chris F.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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isl

Reviewed 3 years ago

we support customers using this.

Pros

file transfer is very useful, also multi session is invaluable to us.

Cons

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

CH
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Christian H.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fast and not bloated

Reviewed 3 years ago

Remote management of external PC players for digital signage software for 500 players at different locations. A key success factor in delivering our service.

Pros

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife! Firewall friendly.

Cons

Last time I've checked it does not offer support for taking control of android units.

Vendor response

We offer remote control for Samsung, Cyrus and rooted Android devices. With other devices, remote viewing is possible. Best regards, Domen Vidmar, ISL Online Team

MA
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Michele A.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and effective

Reviewed 2 years ago

We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account. Connection is reliable and fast.

Pros

Lightweight executable, can be used in all platforms. User management interface very effective.

Cons

Some issues in RDP tunnelling on MacOs. Tricky to set-up on auto-scaling cloud machines (not critical at the moment). It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

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Martial B.

Verified reviewer

Information Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Review

Reviewed 3 years ago
Pros

Very Quickly and simple for our customer

Cons

Multiuser management and shared AlwaysOn Connection

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Stef M.

Verified reviewer

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and great support (lot's of extras)

Reviewed 4 years ago

Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).

Pros

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

Cons

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though. It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

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Markus K.

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful tool with the possibilty to install it on our server

Reviewed 2 years ago
Pros

On prem installation, easy to use and full-featured

Cons

Integration with Solarwinds Remote Management is highly desired

JW
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Jim W.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Remote Support

Reviewed 4 years ago

IT Support for clients - been using for over 5 yrs and very happy with it. Some improvements in certain functions would be useful

Pros

Reliability, secure, fast, professional branding, easy to use

Cons

Occasionally issues with copy and pasting, file transfer is confusing to use, remote logging in to Macs is confusing for user on the other end

Vendor response

Hi Jim, we would like to let you know that the newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions...

AS
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Arthur S.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Remote Training and Support

Reviewed 9 months ago

Have used this to replace face to face training sessions since the pandemic hit together with provide support to existing users who have hit a problem. Found it to be invaluable. Would thoroughly recommed.

Pros

The ability to "look over the shoulder" of the individual being trained and also show your own screen and indicate things on their screen - a perfect remote training tool.

Cons

The ability to copy a link to a session and paste this into an email sent from your own email address would be good.

Vendor response

Dear Arthur! Thank you for your review! Regarding the ability to copy a link to a session; when you create an ISL Light session, you have the option to send the invitation as an email. In addition, you have the option to open the invitation in your default email client (to then send it from your own email address) and copy the entire session invitation link. See our instructions here: https://help.islonline.com/19199/164124 Note: Click on the "Session Code" to copy/paste the session URL or session code. ISL Online Tech Team

OP
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Olivier P.

Professional Training & Coaching, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL ONE

Reviewed 3 years ago

We use ISL ONLINE to help our clients remotely after they have installed our virtual reality training exercices. Thanks to ISL ONLINE they can contact use directly thru our website which makes our support very professional.

Pros

Very easy to deploy and to use. On top of that it does offer not only remote control within the same tool , for the same price, but also online chat which is very useful for us.

Cons

There is no real cons with ISL ONLINE. We have been very satisfied by both the product and the support provided.

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Yves L.

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy with ISL Online

Reviewed 4 years ago

Happy, affordable, does the job and only that job (remote access). Convenient. All I want is something that gets the job done and this qualifies.

Pros

Inexpensive compared to the competition. We were using logmein Rescue at the time and when they changed their pricing policies and started jacking up prices, we started shopping around for other solutions. ISL Online does the job well. We use ISL to service our clients who run our Email Security platform for troubleshooting purposes and so far we've never had any outages or issues with this remote access tool. Have been using it for over 5 years.

Cons

It's not as "Snappy" as Logmein Rescue but you can't have everything. However have tried other emergency remote access tools and they are pretty similar in terms of responsiveness.

DM
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Danny M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ideale remote ondersteunimg software

Reviewed 2 years ago

Easy to use a little bit slow to setup contact

Pros

Easy to setup and work with. Customer likes it

Cons

Api support for exchange to invoice would be nice

Vendor response

Danny, thanks for your review! Could you explain a bit more in detail what you mean by "api support for exchange to invoice"?