ISL Light Remote Desktop Features

ISL Light Remote Desktop

Remote support software & unattended remote access

4.74/5 (223 reviews)

ISL Light Remote Desktop Feature Summary

  • IT asset management
  • Interaction tracking
  • Record & playback ability
  • AES 256-bit end-to-end encryption
  • Audio/video call
  • Audit logs
  • Compliance management
  • Configurable workflow
  • Custom branding
  • File sharing
  • Integration APIs
  • Live monitoring
  • Mobile device support
  • Multi-monitor navigation
  • Real-time chat
  • Reboot & restart without interruptions
  • Remote access
  • Remote desktop protocol (RDP) support
  • Reporting/analytics
  • Rich customization options
  • Screen sharing
  • Service desk management
  • Session recording
  • Session transfer
  • Start a remote support session from a live chat
  • Two-factor authentication

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Audit Trail
Auditing
Authentication
CRM Integration
Chat
Collaboration Tools
Compliance Management
Configurable Workflow
Contact History
Customizable Branding
Desktop Virtualization
Email Invitations & Reminders
File Management
File Transfer
Help Desk Integration
Instant Messaging
Knowledge Base Management
Mobile Integration
Monitoring
Offline Access
On-Demand Recording
Performance Reports
Presentation Streaming
Real Time Monitoring
Remote Access
Remote Control
Remote File Access
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
SSL Security
Secure Login
Surveys & Feedback
Third Party Integration
Two-Factor Authentication
Two-Way Audio & Video
User Management
User Stories
Video Call Recording
Video Support
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Audit Trail
Auditing
Authentication
CRM Integration
Chat
Collaboration Tools
Compliance Management
Configurable Workflow
Contact History
Customizable Branding
Desktop Virtualization
Email Invitations & Reminders
File Management
File Transfer
Help Desk Integration
Instant Messaging
Knowledge Base Management
Mobile Integration
Monitoring
Offline Access
On-Demand Recording
Performance Reports
Presentation Streaming
Real Time Monitoring
Remote Access
Remote Control
Remote File Access
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
SSL Security
Secure Login
Surveys & Feedback
Third Party Integration
Two-Factor Authentication
Two-Way Audio & Video
User Management
User Stories
Video Call Recording
Video Support
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Audit Trail
Auditing
Authentication
CRM Integration
Chat
Collaboration Tools
Compliance Management
Configurable Workflow
Contact History
Customizable Branding
Desktop Virtualization
Email Invitations & Reminders
File Management
File Transfer
Help Desk Integration
Instant Messaging
Knowledge Base Management
Mobile Integration
Monitoring
Offline Access
On-Demand Recording
Performance Reports
Presentation Streaming
Real Time Monitoring
Remote Access
Remote Control
Remote File Access
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
SSL Security
Secure Login
Surveys & Feedback
Third Party Integration
Two-Factor Authentication
Two-Way Audio & Video
User Management
User Stories
Video Call Recording
Video Support
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


457 reviews

ISL Light Remote Desktop Feature Reviews

25 reviewers had the following to say about ISL Light Remote Desktop's features:

Alessio Urban

The most secure and stable remote connection sofware

2020-02-27

Pros

You have the integration of this software on your portal You can use it also on smarthphone.

Cons

The grafical interface should be improved in terms of modernity, but it's a detail

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MAtjaž Dolgan

ISL Light

2019-07-09

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window?

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from ISL Online


"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

Read more
Marc Harms

ISL Light remote desktop

2019-01-30

Easy to connect for one time support and able to connect to unattended PC/Server.

Pros

Ease of use, not onlyremote support but also chat function on website, multiple languages.

Cons

Branding with own logo could be easier .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Love Carlsson

A company who has been with us for many years and deliever high quality all around!

2016-01-22

We have been using ISL for many years, and they have been 100% in integration the support client with our system and the service is reliable, affordable and fast!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michele Antolini

Easy and effective

2020-08-10

We use ISL to give technical support on customer's machines.

Pros

User management interface very effective.

Cons

Some issues in RDP tunnelling on MacOs. Tricky to set-up on auto-scaling cloud machines (not critical at the moment). It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martial Bouiller

My Review

2020-03-18

Pros

Very Quickly and simple for our customer

Cons

Multiuser management and shared AlwaysOn Connection

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian Herø

Fast and not bloated

2019-10-11

Remote management of external PC players for digital signage software for 500 players at different locations.

Pros

Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife!

Cons

Last time I've checked it does not offer support for taking control of android units.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ISL Online


We offer remote control for Samsung, Cyrus and rooted Android devices. With other devices, remote viewing is possible.

Best regards,
Domen Vidmar, ISL Online Team

Read more
Mark Newman

Everything you need for customer support

2019-03-12

ISL Light Remote Desktop helps me in my job of IT technical support by not giving me a headache every time I need to get a customer on Remote Desktop.

Pros

ISL Remote desktop is the best customer support tool I've ever used with its intuitive design and the simple "click this link to remote desktop" ability, so even the least computer competent users can work it.

Cons

Mac integration can be a little hazy, but that is the only downside I have ever found with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
chris Fella

isl

2020-03-18

we support customers using this.

Pros

file transfer is very useful, also multi session is invaluable to us.

Cons

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Viskovic

ISL Light makes support much easier

2019-03-29

We use ISL Light daily to support our clients and troubleshoot whatever issue they might have.

Pros

the software is very easy to use and it always works. we haven't yet experienced a downtime. and it's fast, the delay is close to none.

Cons

user management could be done better. can't think of any other cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Johan van Haerlem

ISL is a proper tool for IT professionals / consultants to support their clients

2019-01-30

I still believe its a good piece of software, support is good and the dutch distributor DCC is very friendly and gained a lot of knowledge about the products of ISL.

Pros

Support reacts with knowledge and content.

Cons

With mac clients there is no easy way to run the software from the desktop with an icon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ISL Online


Hello,

thank you for your review!

I'm sorry to hear the experience with ISL software on a Mac computer is proving to be difficult.

I have raised this issue with our team and we will look into ways of improving this functionality.

Let me know if you will have any further questions or issues!

Best regards,
Domen Vidmar
ISL Online Team

Read more
Mark Lawrence

Great Value Remote Support Software

2019-02-14

I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive.

Pros

It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website.

Cons

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ISL Online


Hello,

thank you for your review!

We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.

If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com!

Best regards,
Domen Vidmar
ISL Online Team

Read more
Christian Mairoll

Solid alternative to Teamviewer

2019-05-30

The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far.

Cons

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Adhoc support tool, webchat and more

2020-07-08

Our technical support team love it, as it just works no firewall issues or horrendous end user experiences as we can create a session send an email invite or ask the user to visit the our branded ISL landing page.

Pros

It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

Cons

The webchat isn't as proactive as some other services, informing you when there are visitors on your site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leonard Le Roux

Great product

2019-09-10

This is a go to product for supporting all ours customer, wherever they may be.

Pros

The recording of session is also very useful for training or knowledge base for solving issues.

Cons

No cons that I can think of. Really a great product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tomas Parnarauskas

Smart choice of Remote Support tool

2019-01-23

We do customer services by ISL Online daily bases in our on premisses environment, so we are sure that our customers data and connections are in our closed environment and not somewhere in the "cloud".

Pros

Tools you might need are there for remote customers support in different channels starting from Live chat integrated remote desktop to Conferencing tool letting to do a training or technical presentation to customers remotely.

Cons

There are user interface not in all languages and it might be an issue with customers who don't understand available ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rok Murn

By far the best remote assistance software

2019-08-20

Pros

Easy to use, small download size, quick updates, user management console, always on mode...

Cons

Not much to mention, for our environment all things work as expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Smith

ISL Light has streamlined our business.

2020-07-24

On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff.

Pros

ISL Light is easy to implement and integrate into our website and daily business tasks.

Cons

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Werner Vermelis

ISL Remote for optimal Network support

2019-11-25

We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pros

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Cons

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kleder Silva

ISL Light Remote Desktop has the best set of tools

2019-01-09

In an environment with multiple support engineers working from office or home to solve hundreds of multiple customers incidents on daily basis ISL Remote Desktop really shines!

Pros

- Very well documented; - Professional Support; - Compatible with most of Operational Systems and platforms; - Scalability; - User management full of possibilities; - The best set of tools for remote access;

Cons

- The Price is up to the product you may say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Reginald Verhulsel

Perfect tool for our customer support !

2019-02-21

The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage.

Pros

The auto-reconnect function in a remote session, after a remote (network-) reboot was done, is for us one of the major reasons to choose for ISL online ! We've been using this for some years now and will stay to do so !

Cons

No real contras encountered so far … We found a bug once, reported it to ISL; they loocked into it in a live session with us, and things got solved , so ... that's what counts !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Schreiner

professional IT Support with ISL

2020-07-16

Pros

Easy to use easy implementation own communication server

Cons

complicated apple first time support - but I think it's due to Apples security features

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruno Feuz

inexpensive

2019-07-17

Pros

inexpensive fast chat function multi device

Cons

Mac is difficult UAC confused unknown software at the end customer

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary Henderson

ISLOnline easy to use

2019-10-31

It allows me to support my customers 24-7 not just Monday-Friday 9-5.

Pros

You can add multi sessions for a fixed fee.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ISL Online


We are currently working on a new implementation of file transfer which will improve the file transfer functionality.

For the remote printing functionality, please check the following ticket on how to do this with ISL Light: https://help.islonline.com/56320/374642

Best regards,

Domen Vidmar, ISL Online Team

Read more
Olivier PIERRE

ISL ONE

2019-08-13

Thanks to ISL ONLINE they can contact use directly thru our website which makes our support very professional.

Pros

On top of that it does offer not only remote control within the same tool , for the same price, but also online chat which is very useful for us.

Cons

There is no real cons with ISL ONLINE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more