ISL Light Reviews - Page 2

As long as I used the free versions, I learned to use it without any problem, because it is very intuitive and easy to use. Now that I work with it licensed, it provides me with many tools that make my work easier and speed up the service, keeping the end users satisfied.

I have no complaints about this software. The only thing that makes it difficult for me sometimes is the payment, because the dollar is very expensive, but the product and the service of this company are excellent.

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

As of yet we haven't come across anything we don't like.

Es una de las plataformas más seguras del mercado de soporte y acceso remoto, multiplataforma, compatible con equipos Windows, Linux, MAC y dispostivos móviles, excelente velocidad de conexión, intuitivo, transparente a firewalls. Conexiones a través de códigos de sesión únicos y de un solo uso, los usuarios que utilizan la plataforma solo pueden ser generados por un único administrador por lo que...

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En general me ha funcionado muy bien, activamente he usado al menos 5 herramientas similares en el mercado y es la que más prestaciones me ha ofrecido.

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

Das einfache und schnelle Verbinden mit einem Desktop Computer einer Mitarbeiterin. Das Verbinden auf meinen PC im Home Office, ohne dass jemand vor Ort am PC sein muss.

Dass die User das Icon auf dem Desktop suchen müssen, weil sie es nicht kennen. Samsung Knox hat eine neue Funktion, mit der ich direkt das öffnen der Verbindungsanfrage auf der Anwenderseite provozieren kann, ohne dass sie es suchen muss. Danach muss nur noch der Code von der MA eingegeben werden, das würde die Anwendung von ISL deutlich einfacher und schneller machen.

Hallo Meinrad, kannst Du uns bitte nähere Hinweise zu dieser neuen Samsung Knox Funktion geben? Wir würden natürlich gerne versuchen, die Handhabung beim Verbindungsaufbau zu erleichtern. Es würde uns freuen, wenn Du Dich hierzu direkt per Live-Chat auf unserer Webseite www.islonline.com (Button rechts unten) oder per E-Mail an support@islonline.com mit uns in Verbindung setzt.

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639  Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574

Met name met windows omgevingen is dit product prima, in een apple omgeving is het soms lastiger te implementeren vanwege allerlei privacy en beveiligings-instellingen. Maar uiteindelijk werkt het goed.

De omslachtige handelingen bij het instellen voor een Apple gebruiker / computer. Dit komt primair door Apple maar ook ten dele door een gebrek aan een handige wizard of installatiemodule die dit als root/admin kan instellen. Soms hoop ik dat ze dit kunnen toevoegen als functionaliteit zodat een apple-gebruiker met beheer-rechten dus ook gewoon met een paar klikken ISL-Online gewoon makkelijker kan installeren

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS...

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The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Hello, thank you for your review! We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session. If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com! Best regards, Domen Vidmar ISL Online Team

El sistema de grabación de la sesión remota, imprescindible en estos tiempos.El sistema de ejecución modo supervisor, muy importante en equipos con limitaciones en usuarios.

En el sistema desatendido, tener una mayor clasificación de los equipos, poder realizar sub-grupos.La transferencia de ficheros me gustaría que fuese más rápida.Posible mejora en los informes (no lo he tratado mucho).Algún conversor a mp4 de las grabaciones remotas.

Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran.

Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa.

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.

Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.

Facilidad y rapidez en las asistencias a clientes, en pocos pasos estamos en contacto con el cliente y asistiéndole en su problema

Quizás en la descarga del software, cuando está en el proceso, no queda muy claro (para el cliente) si volver a "unirse a sesión" o esperar algún permiso solicitado por Windows para la ejecución del programa. Es un proceso que se nos repite con frecuencia (sólo hay que esperar un poco, pero en pantalla el cliente, no sabe si ya está en marcha o no)

This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.

In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.

Remote Zugriff und Hardwareinformationen

-Keine Sortiermöglichkeit im lokal installierten Admin Client

breed toepasbaar op alle besturingssystemen t/m android en IOS

installatie op afstand niet vanzelfsprekend - wel mogelijk

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

IT is easy to use, it is easy to integrate, it have all solutions what we need

The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times

[1] Die Robustheit des ISLAlwaysOn-Clients ist sensationell. In ca. 10 Jahren Einsatz auf ca. 120+ Geräten ist der Client bisher nur ein einziges(!!!) Mal auf einem einzigen Client abgestürzt und läuft ansonsten EXTREM stabil. [2] Wir verwenden häufig das RDP-Tunneling durch die ISL-Verbindung. Das funktioniert sehr gut und zuverlässig. [3] Wir schätzen, dass ISL sich auf ein bestimmtes Features Set beschränkt und nicht versucht, noch Tausend andere Dinge in die Software zu quetschen (wie z.B. Antivirus o.ä.) wie gewisse Konkurrenten.

Die Übertragung von Tastenkombinationen funktioniert nur eingschränkt. Der Umgang mit unterschiedlichen Monitorauflösungen und Multi-Monitor-Systemen ist nicht zufriedenstellen. Generell: Viele Dinge funktionieren zwar, sind aber umständlicher und weniger mächtig als bei gewissen Konkurrenten (z.B. TeamViewer). Ein Beispiel: Die Gliederung/Zuweisung/Sortierung von gespeicherten ISLAlwaysOn-Verbindungen in Gruppen ist weder übersichtlich noch besonders praktisch.