ISL Light Reviews - Page 4

ISL is incredibly easy to use, intuitive and there is virtually no training required other than a quick overview. We use the On Premise version and the updates are incredibly easy to run through and it's all handled by us so we can do them at a time that's convenient to our business, minimising the impact on our global user and customer base.

The big thing that's missing from ISL is a great record session feature. You can do this in the product currently but the recordings are a proprietary file type and whilst the product does have a relatively easy to use recording viewer, it's a clunky experience to pass recordings to users who don't use ISL to watch and review as they need to download and use the viewer. Using a more widely used and common file format would really improve this experience.

Hi Ian, thank you very much for your user review. Regarding the session recording, you can export the .isr recording to an .avi file and play it with a player of your choice. Here is a link to the user guide that shows you how to do that: https://help.islonline.com/19924/166630

It's very easy to use and to configure. You have the integration of this software on your portal You can use it also on smarthphone. Above all it hasn't reported any data security flaws

The grafical interface should be improved in terms of modernity, but it's a detail

I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.

The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.

The software is very easy to user and deploy. The service is very reliable.

Issues with MacOS deployment, probably not the fault of ISL, more of a MAC issue.

In 20 years in IT I have tested a lot of remote support applications. But I found that ISL Light is the best of them to use and recomend. Also customers find it easy to run and recive support from our team.

The only option I miss is SMS notification with support code so it would be able to connect one-time later if you dont want to install ISL always on.

Una herramienta muy fácil de desplegar y que te olvidas de ella.Instalar, ajustar parametros a tus necesidades y listo.Dispongo de equipos con más de 5 años con la instalación operativa

Poder ver la información de uso de recursos de un equipo sin necesidad de iniciar un control remoto y "molestar" al usuario

Permette ogni volta di attivare un canale diverso e quindi un eseguibile diverso che in termini di sicurezza è la soluzione migliore possibile.

Quando mi collego ad un macchina facente parte di un dominio di AD DC e devo inserire le credenziali administrator di dominio mi viene sempre chiesto l'ok dell'utente mentre nessun problema se mi loggo come Administrator locale e quindi della macchina.

Je gère de façon sécurisée tout le parc informatique de l'entreprise très simplement, quels que soient les ordinateurs, depuis partout dans le monde, et même directement depuis mon téléphone en zoomant ! L'outil parfait qui ne m'a jamais fait défaut, à un prix inférieur à ses concurrents : vraiment en tant que professionnel je recommande !

Je n'ai pas encore trouvé de fonction manquante à cet outil... il ne fait pas le café, peut-être ?

I found ISL Light easy to setup and use. The ability to distribute the ISL Light client with your application makes it easier for clients to get ready for a support session. Having access to support, webinar, and remote login through a single portal and included as part of the package is great.

My least favorite functionality are the steps required to copy files to/from a clients system during remote support. It is not difficult but requires a few more steps than some remote support software I've used which allow simple drag and drop to transfer files.

Dear Richard, thank you for your review! As regards the file transfer, this might be of your interest: The newest ISL Light version, which was released yesterday, added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the...

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Es fácil de usar y tiene un montón de funcionalidades que van genial para poder dar asistencia remota a nuestros clientes. El acceso desatendido funciona genial. Cumple con los estándares de seguridad más elevados. Tiene funcionalidades que otros programas similares carecen, por ejemplo ver la pantalla del equipo remoto mientras se reinicía, envío de ficheros, ver el uso de recursos, etc... Permite control de usuarios. Genial para helpdesk y todo tipo de soporte informático remoto.

Todo lo buenos se hace pagar. El coste de las licencias de ISL són algo caras. Hay que pagar por el número de conexiones simultaneas que deseas poder tener,

Reliability, secure, fast, professional branding, easy to use

Occasionally issues with copy and pasting, file transfer is confusing to use, remote logging in to Macs is confusing for user on the other end

Hi Jim, we would like to let you know that the newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions...

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De software is voor de klant eenvoudig te starten. Het stelt ons in staat om snel een klant te helpen.Met Always On kunnen we op een moment dat de klant de computer even niet nodig heeft de werkzaamheden uitvoeren. De klant kan laten zien wat het probleem in plaats van in woorden. Dan is het veel sneller duidelijk wat er moet gebeuren.

Nieuwe klanten zijn nog wel eens terughouden dat wij de computer op afstand kunnen overnemen als of wij naast hen zitten. Vragen zich af of dat wel veilig is.Het blijft altijd een kwestie van vertrouwen, misschien dat de software na het afsluiten van de verbinding een venster met tekst hierover kan tonen.

Easy to use Support in Slovene language

No cons were added to this review

Bestands uitwisseling, updates en onderhoud op afstand uitvoeren. Veilig geen poorten openzetten. Al veel klanten en conculega's geadviseerd om ISL te gebruiken.

Ik ken geen nadelen, werkt zowel op Linux als Windows als MAC OS wij gebruiken dan ook alles door elkaar (incl. mobiele toegang).

The features, the reliability, and the price

Ease of setting up WOL, more columns to show more data in computer list view

Wir sind von Teamviewer umgestiegen weil wir im Unternehmen keine mietsoftware einsetzten dürfen. ISL bietet alle Funktionen die für Fernwartung nötig sind. Der einmal-Preis ist fair und man hat volle Kontrolle über den eigenen Server.

Das Filehandling funktioniert.... könnte aber besser sein, deshalb nur 4 Punkte. Trotzdem eine klare Empfehlung!

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

To be able to log in remotely without manual inteference from the client. Support reacts with knowledge and content. (no auto-message nonsense) The mobile app to give emergency support from a tablet/phone

With mac clients there is no easy way to run the software from the desktop with an icon. Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac

Hello, thank you for your review! I'm sorry to hear the experience with ISL software on a Mac computer is proving to be difficult. I have raised this issue with our team and we will look into ways of improving this functionality. Let me know if you will have any further questions or issues! Best regards, Domen Vidmar ISL Online Team

The price was amazing for what you get. We needed something quick and the ISL Team delivered. Their support has been awesome as well. Overall A++

No cons for this offering. Yes, you can pay more for more, but for our needs, this tool is perfect!

Wij kunnen met ISL Light onze klanten optimaal en veilig ondersteunen. Er blijven na afloop van de sessie geen onderdelen achter bij de klant. Met een sessie verbinden door een klant is relatief eenvoudig. Alle tools die je maar nodig hebt zijn beschikbaar.

Ik heb tot nu toe nog geen minpunten ervaren.

Eenvoudig en stabiel. Ook met klanten die slechte internet verbindingen hebben.

Onze server hangt zich af en toe op. Dit hangt tesamen met het kpn account dat af en toe herstart waardoor isl dan vast loopt.

This software is very fast, functional and the best, it could be self hosted.

There is nothing worth to say about ISL online

Remote restarts are really good, we use when quick assist does not work on the client machine and being able to log into the admin account remotely is a life saver

Session codes being 8 digits is a bit of a pain sometimes, I think a 6 digit code is good enough.