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ISL Light Logo

ISL Light

Remote support software & unattended remote access

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ISL Light Reviews - Page 7

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631 reviews

Recommended

DG
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Deolinda G.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Uma excelente alternativa ao muito conhecido Teamviewer e Anydesk

Reviewed a month ago
Pros

Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software

Cons

Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome

Showing original review in Portuguese. See translation

RE
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Rob E.

Printing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL in a managed print setting - Helpdesk

Reviewed 4 months ago

printing and scanning issues mainly. ISL allows us access our devices on customer networks

Pros

Ease of use. Getting users connected quickly is a main point for us

Cons

sometimes struggle with MAC access giving a black screen and UAC pop ups at the client side

RH
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René H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Einfach genial und vielseitig

Reviewed 9 months ago
Pros

Einfach zu bedienen und installieren. Hat seit Jahren bei uns immer zu 100% fehlerfrei funktioniert.

Cons

habe noch nichts gefunden was mir bei der täglichen Arbeit fehlen würde

Showing original review in German. See translation

LP
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Luis P.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastico software

Reviewed 2 months ago

Nos ha facilitado la atencion al cliente, tanto en atendido como desatendido. Aparte de la seguridad de las comunicaciones.

Pros

Facilidad de uso y versatilidad, seguridad en las comunicaciones.

Cons

Copiar y pegar textos desde el local, no siempre funciona bien

Showing original review in Spanish. See translation

MF
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Mat F.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reseller and user

Reviewed 3 months ago

Excellent, we resell too.

Pros

Simple to deploy and use which makes things alot easier for use to support our clients. Thanks!

Cons

The random crashes when using too many sessions.

TL
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Thomas L.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL dein Freund

Reviewed a month ago

Sehr einfache Bedienung. Der Nutzer kann gut geführt werden und als Admin hat man sofort eine Antwort.

Pros

Der einfache Start der Anwendung, die Adminfunktionen und das Übertragen von Dateien funktioniert einfach und jederzeit.

Cons

Aktuell keine Nachteile bzw. Probleme vorhanden.

Showing original review in German. See translation

DM
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Danny M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ideale remote ondersteunimg software

Reviewed 2 years ago

Easy to use a little bit slow to setup contact

Pros

Easy to setup and work with. Customer likes it

Cons

Api support for exchange to invoice would be nice

Vendor response

Danny, thanks for your review! Could you explain a bit more in detail what you mean by "api support for exchange to invoice"?

MH
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Marjan H.

Automotive, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good software

Reviewed 3 years ago

ISL solves our support in dislocated production facilities!

Pros

Works perfectly. All the functions we need. Good price!

Cons

Since I am not daily users I have trouble setting up remote control or presentation. Team viewer is/was easier for non-regular users. Others, that use ISL daily in our company, do not have my problems.

JR
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Jose Ramon M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Imprescindible

Reviewed a month ago
Pros

Posee una facilidad de uso inmejorable, en nuestro día a día es imprescindible para la resolución de incidencias de los clientes.

Cons

De entrada no echo nada en falta, en este momento su funcionalidad es para nosostros un 100%

Showing original review in Spanish. See translation

HT
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Harald T.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL Light - Stabil und Perfomant

Reviewed 2 months ago

Nutze es seit 10 Jahren für ca. 80 Server/Clients und bin hochzufrieden

Pros

Testsieger zusammen mit Teamviewer, aber sogar noch besser.

Cons

Fernwartung von Android nicht ganz Bildgleich

Showing original review in German. See translation

DW
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David W.

Financial Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product - used widely throughout the IT community

Reviewed 6 months ago

Very good overall, enjoy using the product and its yet to come up short.

Pros

Price is pretty good, I swap from Logmein to this product and never looked back. Logmein was over 3k and they refused to budge so took up with ISL instead.

Cons

Not come across any show stoppers as yet with this product

RP
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Ryan P.

Computer Networking, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL Light Remote Desktop review

Reviewed 2 years ago
Pros

It is easy to use and good value of money

Cons

No Cons for now. We are happy with the program.

JG
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Joan G.

Program Development, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Buen software para soporte remoteo

Reviewed 9 months ago
Pros

Buen software para soporte remoto, permite una conexión fácil con todo tipo de usuarios y no da problemas con redes protegidas.

Cons

A veces se queda un poco clavado y hay problemas con los atajos de telcado.

Showing original review in Spanish. See translation

TL
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Thierry L.

Computer Networking, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Très bon outil.

Reviewed 2 months ago
Pros

L'accès à distance sans intervention de l'utilisateur est une fonction très importante et elle fonctionne très bien et de manière transparente. Les transferts de fichiers sont simples.

Cons

L'installation pour un accès sans intervention de l'utilisateur pourrait être facilitée. Il faut passer par mail ou aller copier l'url dans le navigateur web, mais ce n'est pas non plus très compliqué.

Showing original review in French. See translation

CS
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Clare S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISL Light, very cost effective remote software

Reviewed 4 months ago

Great, we renew every year and have no problems with the software. Very reliable

Pros

Easy to use product, good value for money, good functionality

Cons

THere is nothing I dont like about the product, it is easy to use for both end user and administrator.

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Uroš Š.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review by Infrax d.o.o.

Reviewed 9 months ago

It is a huge time saver + faster response time.

Pros

Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.

Cons

For now it covers all our requirements, we have 0 issues using your sw.

SM
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Silvo M.

Information Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ISL review

Reviewed 9 months ago

Used for support of customers and remote administration.

Pros

Stability, ease of use, portability, customization features, excellent admin portal.

Cons

Distribution in a form of executable can make troubles.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ISL Light Review

Reviewed 4 months ago
Pros

ISL Light is a great product, I've never been unable to connect to someone, and the ability to access devices without needed a user the other end is very useful

Cons

The buttons could be slightly better labeled in the program

RM
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Rok M.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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By far the best remote assistance software

Reviewed 3 years ago
Pros

Easy to use, small download size, quick updates, user management console, always on mode...

Cons

Not much to mention, for our environment all things work as expected.

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Tomas P.

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smart choice of Remote Support tool

Reviewed 4 years ago

We do customer services by ISL Online daily bases in our on premisses environment, so we are sure that our customers data and connections are in our closed environment and not somewhere in the "cloud".

Pros

Clare and reasonable pricing. Tools you might need are there for remote customers support in different channels starting from Live chat integrated remote desktop to Conferencing tool letting to do a training or technical presentation to customers remotely. ISL Online for sure the best Remote desktop software supporting multiple devices OS, so no need for any additional tool for PC, Tablet, Smartphones or even Smart TV

Cons

There are user interface not in all languages and it might be an issue with customers who don't understand available ones.

BH
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Benjy H.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Extremely useful and powerful tool

Reviewed 2 years ago
Pros

Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.

Cons

it looks a little outdated now and could do with a refresh.

KT
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Kurt T.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best feature for working remote

Reviewed 2 years ago

I use it almost every day : a few clicks and you're in business without interruption.

Pros

Very reliable. Connection always durable

Cons

Maybe the price could be a little less ?

TG
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Tiago G.

Computer Hardware, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excelente software de apoio remoto que facilita o dia a dai

Reviewed a month ago
Pros

Acesso sem autorização, envio e receção ficheiros e gravação de sessão

Cons

A gestão como é instalado nos clientes, se for instalado por um utilizador não é possivel outro utilizador mudar o nome daquele computador no ISL

Showing original review in Portuguese. See translation

SR
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Steffen R.

Research, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UL ISL Light

Reviewed a month ago
Pros

Fernzugriff und Remotesuppport, concurrent Admin Model

Cons

Es gibt aktuell nichts zu beanstanden. Das Management der SSL Zertifikaten könnte etwas intuitiver sein.

Showing original review in German. See translation

PD
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Placido D.

Program Development, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The daily tool for helpdesk team

Reviewed 3 years ago

Very succesful. We use ISL Light Remote Desktop in our heldesk / support team with any incident. Very easy to use for the team and for the customers.

Pros

Speed and stability all the years of use.

Cons

The design is a little old. The clients must be more modern.