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IT Help Desk vs Yonyx Comparison

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Overview

Use Comindware’s graphical Workflow Builder and Form Builder to interactively customize IT workflow processes and measure...

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

90

25

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Not enoughreviews yet

Pros

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

tr

timothy r.

Cons

Not enoughreviews yet

Cons

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

jc

john c.

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

AR

Anonymous Reviewer

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

EH

Elizabeth H.

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features2
  • API
  • Access Controls/Permissions
  • Application Development
  • CRM
  • Call Center Management
  • Call Scripting
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Service Analytics
  • Decision Support
  • Document Storage
  • Email Management
  • FAQ
  • Feedback Management
  • Full Text Search
  • HR Management
  • Help Desk Management
  • Inbound Call Center
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Monitoring
  • Opportunity Management
  • Performance Metrics
  • Prioritization
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Support Ticket Management
  • Text Editing
  • Training Management
  • Version Control
  • Virtual Assistant
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Application Development
  • CRM
  • Call Center Management
  • Call Scripting
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Service Analytics
  • Decision Support
  • Document Storage
  • Email Management
  • FAQ
  • Feedback Management
  • Full Text Search
  • HR Management
  • Help Desk Management
  • Inbound Call Center
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Monitoring
  • Opportunity Management
  • Performance Metrics
  • Prioritization
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Support Ticket Management
  • Text Editing
  • Training Management
  • Version Control
  • Virtual Assistant
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM