This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

IT Help Desk vs Vision Helpdesk Comparison

Search

Add to Compare

Recommended for you

Zendesk

JIRA Service Management

Bitrix24

LiveAgent

Freshdesk

SysAid

Good recommendations?

Overview

Use Comindware’s graphical Workflow Builder and Form Builder to interactively customize IT workflow processes and measure...

We offer four products to manage customer support for all size business. 1) Multi channel Help Desk Software 2) Satellite...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

5

4

3

2

1

20

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Cons

Not enoughreviews yet

Cons

I don't like that the forums page is difficult to use.

KB

Kyle B.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

MM

Mike M.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

MM

Mike M.

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features2
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Production Tracking
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vendor Managed Inventory
  • Virtual Assistant
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features123
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Production Tracking
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vendor Managed Inventory
  • Virtual Assistant
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM