IT Help Desk Features

IT Help Desk

Customer Service & Support

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IT Help Desk Feature Summary

  • Automatically assign customer request/ticket
  • Prioritize and escalate requests

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API
Alerts / Escalation
Asset Management
Automatic Lead Distribution
Automatic Notifications
Client Portal
Custom Forms
Customizable Reporting
Customizable Templates
Monitoring
Prioritizing
Real Time Reporting
Request Routing
SLA Management
Status Reporting
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Workflow Management
Learn moreCompare App