Additional information for iTouchVision Service Desk
Key features of iTouchVision Service Desk
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- Fully integrated Cloud CRM.
- Full Roles based access control
- End-to-end process management.
- Customer portal access to allow customers to raise SR's
- CRM can be integrated into your other systems
- CRM is designed for non-IT People
- Secure access via 256 Bit SSL encryption.
- Dashboard reporting to allow a management summarized view
- A complete workflow solution to map to the organisation
- 24 hour support.
- Allow your customers to submit service requests
- Service request management
The service request module is focused around allowing the back office teams to work on the request and complete the work. A service request can either be a ticket, bug, incident, case or a request for service.
Once a service request is raised it will be available in the agents queue. the agent can open the service request and action the request.
Each request can contain notes as to the progress, and documents that may be generated during the lifecycle of the service request. The service request can be assign to an individual or a group to complete the service request.