iTouchVision Service Desk Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision Service Desk

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iTouchVision Service Desk overview

# Information and status#

Each service request has a status, this allow the agent to track and understand what stage the service request is at. Each service request type can have its own status transition. This enforces rules that only allow you to go from one status to another. Each service request has a reference number which will allow your customers to track and monitor their service request. We allow each service request to maintain its own priority. By allowing custom priorities you can maintain defined service level agreements.

# Customer information #

We provide easy access from the service request to the agent to view the submitters or customer contact details.

# Service request questions and answers #

Each service request can be configured to ask the submitter questions. All the answers are saved against the service request. This information will aid the agent in resolving the issue

# Evidence and location information #

The evidence can be any file type, this information can further aid the agent in completing the service request in the define service level agreement. The location information can be used to allow the submitter to pin point the incident or prove an address.
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Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 other languages, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
iTouchVision Service Desk screenshot: ServiceDeskHeaderiTouchVision Service Desk screenshot: ServiceDeskHistoryiTouchVision Service Desk screenshot: ServiceDeskButtons

iTouchVision Service Desk reviews

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iTouchVision Service Desk pricing

Pricing options
Free
Subscription
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£19.98 per user / month

iTouchVision Service Desk features

API (153 other apps)
Activity Dashboard (72 other apps)
Automatic Notifications (71 other apps)
CRM Integration (64 other apps)
Chat (151 other apps)
Contact History (65 other apps)
Customizable Branding (65 other apps)
Customizable Templates (52 other apps)
Email Integration (68 other apps)
Instant Messaging (80 other apps)
Knowledge Base (92 other apps)
Monitoring (72 other apps)
Multi-Channel Communication (64 other apps)
Prioritizing (59 other apps)
Reporting & Statistics (82 other apps)
Social Media Integration (66 other apps)
Surveys & Feedback (66 other apps)
Third Party Integration (87 other apps)
Ticket Management (57 other apps)
Workflow Management (60 other apps)

Additional information for iTouchVision Service Desk

Key features of iTouchVision Service Desk

  • Fully integrated Cloud CRM.
  • Full Roles based access control
  • End-to-end process management.
  • Customer portal access to allow customers to raise SR's
  • CRM can be integrated into your other systems
  • CRM is designed for non-IT People
  • Secure access via 256 Bit SSL encryption.
  • Dashboard reporting to allow a management summarized view
  • A complete workflow solution to map to the organisation
  • 24 hour support.
  • Allow your customers to submit service requests
  • Service request management
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Benefits

The service request module is focused around allowing the back office teams to work on the request and complete the work. A service request can either be a ticket, bug, incident, case or a request for service.

Once a service request is raised it will be available in the agents queue. the agent can open the service request and action the request.

Each request can contain notes as to the progress, and documents that may be generated during the lifecycle of the service request. The service request can be assign to an individual or a group to complete the service request.