Additional information for ITSM 365
Key features of ITSM 365
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- Easy to use web-based help desk
- Built-in Performance Tracking
- Multi-channel support: email, web, phone
- Automatic escalation rules ensures nothing slips through
- Free self-service portal for end users
- Collaboration with users and IT team members
- Incident mgmt, problem mgmt, change mgmt & CMDB
- Multizones business hours for accurate performance tracking
- ITIL ready
- Advanced Search
- Service Level Agreements
- Bulk Updating
- Integrated IT asset management system
- Custom Dashboards, Reporting, Exporting, Filtering, Sorting
- Customizable fields, status, priorities and workflows
- REST API, integrates with your apps and backend systems
You spend your time with your customers and we spend our time with your ITSM 365 Service Desk. You scale you support activity with confidence as we guarantee all maintenance, security and privacy.
Plug and Play
Preset Service Desk for a quick start. All the processes are configured. We help to import your entry data on customers, CMDB and you go live in 3 days.
10 best qualified IT service management processes implemented in one solution. All you need for a full automation of your client support and yet affordable.
A unique offer on the market – embedded Enterprise-class configuration platform. You don’t need to adapt your business to the Service Desk. You create a Service Desk that adapts to your current business and your future needs.
Developer rich API
A flexible platform that plays nice with others. You integrate ITSM 365 with MS Active Directory, CRM & billing system, Internet portals, and any external database.
All features – one price
Access to all ITSM 365 modules, no extra charges. Affordable pricing model, no additional cost for end-user logins or managed assets.