iuvoDesk Pricing, Features, Reviews & Comparison of Alternatives

iuvoDesk Reviews

iuvoDesk

Help Desk and Social Customer Service

5.0/5 (1 review)
2,730

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Today’s customer has many channels to be in contact with your business and this brings opportunities for you. Managing alternative customer service channels is time consuming. iuvoDesk’s advanced features and elegant design saves you time and resources while helping you maintain high customer service levels.
www.iuvodesk.com

iuvoDesk Overview

Pricing

Starting from: $49.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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iuvoDesk screenshot: Enable/Disable any channeliuvoDesk screenshot: Choose your brand's colorsiuvoDesk screenshot: Click-to-Call WidgetiuvoDesk screenshot: Agent Interface

iuvoDesk Screenshots (4)

iuvoDesk screenshot: Enable/Disable any channeliuvoDesk screenshot: Choose your brand's colorsiuvoDesk screenshot: Click-to-Call WidgetiuvoDesk screenshot: Agent Interface

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Czech, Danish, Dutch, English, French, German, Italian, Polish, Russian, Spanish

iuvoDesk Pricing

Starting from: $49.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

1st Agent Free, additional full-time agents $49/month, part-time agents are $1/hour.

Competitors Pricing

Kayako

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Desk.com

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of iuvoDesk

  • Phone - Click-to-call and traditional phone support built in
  • Twitter - Turn mentions and DMs into tickets automatically
  • Facebook - Turn wall posts into ticket automatically
  • Post data to any external web service from ticket screen
  • Business Hours
  • SLAs - Track your teams performance
  • Multi Brand Support

Alternatives to iuvoDesk

Aune  Louhisola

Great Help Desk Platform for small businesses

22/12/2011

I run a small online business and my customers are from all over the world. Having used iuvoDesk now for several months I can only recommend it because is a great solution in the cloud. This web-based Help Desk Platform allows me to contact my clients through several different help channels. I mainly use email or live chat. Very positive is that even a live chat can be tracked because when a chat starts, the agent is immediately provided with core information like the location of the client, the requested URL, and the name.

Pros

- Integrates with your existing CRM - Straightforward and logical interface

Cons

I wish they had the fremium version for more than one user.

Source: GetApp
Helpful?   Yes   No
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