IVCBox is a communication platform for businesses which offers live chat, video calling, and file sharing for customer support. The cloud-based chat widget can be added to any website in order to aid businesses in communicating with customers and resolving support queries in real time. IVCBox can be utilized by all types of business including e-commerce, workforce management, professional services, customer service, financial, call centre, education, field services, and more, to aid communication between brands and their consumers.
Businesses can utilize IVCBox alongside their website in order to offer customer support through live chat, video conferencing, audio conferencing, document and file sharing, screen sharing, and more. Tools such as customer activity tracking and website analytics also aid users in gaining insight into their customers and businesses. When integrated into a business website via a customized widget, the live chat functionality facilitates communication between clients and sales or support staff. Businesses can adjust the chat widget to suit their website branding, with tools for editing colors and default text, as well as the option of a variety of widget types. Canned messages can be drafted and sent to clients within the chat, based on pre-defined triggers such as accessing a specific page or clicking on a link.
With IVCBox businesses can also manage customer queries via two-way video and audio calls, all within the chat widget, and customers are not required to download any third party tools. In order to aid the resolution of problems and better understand issues, agents have access to contact history and activity logs for every client, and additional client data can be entered into the system during or after chats. The real-time IVCBox analytics system offers insight into website traffic and customer activity as it happens, and the screen sharing feature allows agents to monitor customer activity in order to resolve or better understand issues.
Software by SmartLabivcbox.com