IVCbox Pricing, Features, Reviews & Comparison of Alternatives

IVCbox

Customer communication tool with live chat & video calls

5.0/5 (7 reviews)

IVCbox overview

IVCBox is a communication platform for businesses which offers live chat, video calling, and file sharing for customer support. The cloud-based chat widget can be added to any website in order to aid businesses in communicating with customers and resolving support queries in real time. IVCBox can be utilized by all types of business including e-commerce, workforce management, professional services, customer service, financial, call centre, education, field services, and more, to aid communication between brands and their consumers.

Businesses can utilize IVCBox alongside their website in order to offer customer support through live chat, video conferencing, audio conferencing, document and file sharing, screen sharing, and more. Tools such as customer activity tracking and website analytics also aid users in gaining insight into their customers and businesses. When integrated into a business website via a customized widget, the live chat functionality facilitates communication between clients and sales or support staff. Businesses can adjust the chat widget to suit their website branding, with tools for editing colors and default text, as well as the option of a variety of widget types. Canned messages can be drafted and sent to clients within the chat, based on pre-defined triggers such as accessing a specific page or clicking on a link.

With IVCBox businesses can also manage customer queries via two-way video and audio calls, all within the chat widget, and customers are not required to download any third party tools. In order to aid the resolution of problems and better understand issues, agents have access to contact history and activity logs for every client, and additional client data can be entered into the system during or after chats. The real-time IVCBox analytics system offers insight into website traffic and customer activity as it happens, and the screen sharing feature allows agents to monitor customer activity in order to resolve or better understand issues.
ivcbox.com

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Russian
IVCbox screenshot: Message triggers can be setup to send canned messages when clients carry out specific actionsIVCbox screenshot: Agents can view all their chats within the IVCBox interface IVCbox screenshot: Agents can customize their profile to provide customers with some information and a photo of them

IVCbox reviews

Excellent
7

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Jacob Kerr

IVCbox is a fantastic software with which we can create amazing plans.

Used daily for 6-12 months
Reviewed 2018-12-31
Review Source: Capterra

We would have liked it to be a little lighter, but even so it does not take away the fact that it is an incredible platform for the development of designs and illustrations, we have been impressed by what the application can do and all the options it has. Highly recommended.IVCbox is an excellent business management software that offers a wide variety of options that range from large scale information management and data layout.

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Andres Ramirez

IVCBox an application with a good idea going through complicated moments.

Used weekly for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

We think that this application has the potential to easily enter the market, but there are things that should change, it should be improved in subsequent updates or it will lose followers until it is a resounding and sad failure.It has a lot of positive things, like the fact of having a reliable and constant technical support, also with a very versatile and modern design, as well as a very reliable and useful range of tools.

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Anonymous

Great platform for Customer Service

Used daily for less than 6 months
Reviewed 2018-09-04
Review Source: Capterra

So, I found out about this widget from google and decided to give it a try. What appealed to me is the design and user-friendliness. I found this app incredibly useful for my business and my customers liked the video call too.

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Anonymous

Works perfectly

Used other for free trial
Reviewed 2018-09-05
Review Source: Capterra

VCBox is great! Glad I started using it and it’s free! So you may switch to a paid version, of you need more from the tool like videocalls, etc. But in general, I like the fact that its free

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James Edward Jackson

To provide the best care

Used weekly for less than 6 months
Reviewed 2018-10-24
Review Source: Capterra

IVCbox you have incredible tools that allow your business to provide an improved and innovative customer service, where you can make live chats and video calls, with a very intuitive interface, you can start with the free version and change the pay for more tools

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IVCbox pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free basic plan: live chat, video call, up to 1000 conversations, up to 300 customer profiles, 14 days conversation history, file sharing and quality assessment

Pro plan: live chat, video call, chatbot, up to 2000 conversations, unlimited number of customer profiles, unlimited period of conversation history, file sharing, quality assessment, 24/7 tech support and free 14-days trial.

IVCbox features

API
Chat
Contact History
Instant Messaging
Monitoring

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Knowledge Base (95 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for IVCbox

Key features of IVCbox

  • Content syndication
  • Live chat
  • Churn management
  • Analytics
  • Video content
  • Reporting/analytics
  • File sharing
  • Transcripts/chat history
  • Canned responses
  • Offline form
  • Transfers/routing
  • Chat
  • Instant messaging
  • Two-way audio & video
  • Video support
  • Website integration
  • File transfer
  • Live / video conferencing
  • Video call recording
  • Activity tracking
  • Engagement analytics
  • Real time analytics
  • Monitoring
  • API
  • Customer history
  • Customer database
  • Contact database
  • Data import/export
  • Customer experience management
  • Widgets
  • Personalized profiles
  • Contact history
  • Event triggered actions
  • Customizable templates
View All Features

Benefits

Utilize the live chat widget to communicate with customers, manage customer service requests, convert leads, manage the workforce, provide expert advice, provide online learning, and more.

Make two-way audio and video conference calls within the chat in order to provide more personalized care and communicate through voice with customers.

Track customer activity in real time in order to aid case resolution and better understand customer behavior. All customer data can be logged within the client database for future reference.

Allow IVCBox to automatically synchronize all chat history for every interaction so that all customer information and contact history is provided within personalized profiles.

Customize the live chat experience by editing the colors and display of the chat widget, and allow agents to create a personalized profile with their photo which displays when chatting to customers.