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Jira Service Management vs Axonius Comparison

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira...

Axonius is a cybersecurity asset management platform which gives organizations a comprehensive asset inventory, helps uncover...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

138

92

23

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5.0

(3)

5

4

3

2

1

3

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).

Pros

Not enoughreviews yet

Cons

When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
The worst part is, despite there being a few years' of discussion, and new comments added monthly by newly-affected JSD customers, Atlassian has no comments on the issues.
The pricing is rather expensive, its not too much of a problem for a large institution such as ours, but for smaller businesses this may be too much.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features54
  • API
  • Access Control
  • Action Management
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configuration Management
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Filtered Views
  • Help Desk Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Policy Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Widgets
  • Workflow Management
  • Total features16
  • API
  • Access Control
  • Action Management
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configuration Management
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Filtered Views
  • Help Desk Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Policy Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations112
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations26
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Jira Service Management vs. Axonius

See how Jira Service Management and Axonius stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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