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JIRA Service Management vs OfficeAmp Comparison

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Overview

Category Leaders

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira...

OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

143

93

25

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.2

5

4

3

2

1

3

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.

Pros

It's easy to use and has some good features like the settings panel, which I find pretty useful when I want to analyze the big picture and not the one single issue.
I really like the issue tracker board that shows the backlog, in progress and resolved issues.
I love the ability to keep track of all my teams requests in one centralized channel through the Slack integration.

Cons

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Software problems reporting for clients, in-house sorted problem manager.

Cons

I used to just drop everything and fix the issue immediately otherwise I would forget. As you can imagine that really messed with productivity as I had to context switch constantly.
We couldn't easily figure out who was getting notifications for different requests. Some of our requests were going to no one.
It was difficult to see all of the open tasks without pulling a report that would be emailed.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Time & Expense Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features25
  • API
  • Access Controls/Permissions
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Time & Expense Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations114
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

JIRA Service Management vs. OfficeAmp

See how JIRA Service Management and OfficeAmp stack up against each other by comparing features, pricing, ratings, integrations, security & more.