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JIRA Service Management vs Syxsense Comparison

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Overview

Category Leaders

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira...

Category Leaders

Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT professionals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

142

93

23

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

5

4

3

2

1

40

14

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.

Pros

Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.
Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.
I love the ease of connecting to a users machine. I love the ease in packaging the software.

Cons

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Software problems reporting for clients, in-house sorted problem manager.

Cons

It should not pop up in the center of the screen and disturb their work.
Our company had a problem with management of users working from home.
Cuts down on the time it takes to resolve problems.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Discovery
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Filtering
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Password Protection
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Runtime Container Security
  • SQL Injections
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Source-Code Scanning
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Threat Intelligence
  • Threat Protection
  • Time & Expense Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Web-Application Security
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features122
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Discovery
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Filtering
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Password Protection
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Runtime Container Security
  • SQL Injections
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Source-Code Scanning
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Threat Intelligence
  • Threat Protection
  • Time & Expense Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Web-Application Security
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations114
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

JIRA Service Management vs. Syxsense

See how JIRA Service Management and Syxsense stack up against each other by comparing features, pricing, ratings, integrations, security & more.