JIRA Service Management vs TeamDynamix

monday.com

Zendesk Suite

Celoxis

ServiceNow

Cherwell Service Management

ServiceNow Customer Service Management

TeamDynamix is great for Asset Management!

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management. 

Great platform for service management needs

TeamDynamix for a WIN

Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

An Excellent Tool: TeamDynamix

From first contact through full operation, a positive customer-focused experience!

Team Dymanix for ITSM & PMO

Great Product

They have been fairly responsive and good about working with us to figure out solutions.

TDX does a fairly good job, and they listen to their users.

VERY professional people to work with! I like how our implementation guy, 			[SENSITIVE CONTENT] helped us and guided us to set up to where we are now. Very intelligent and professional.

TeamDynamix is all it's cracked up to be!

Hight Education-Oriented ITSM and PPM Platform

It has made my job easier to track contracts and their expiration dates.

Contract Management

Everyone we have met is very professional and responsive.  The sales team is flexible and listened intently to our issues.  The implementation planning and execution was excellent.  On time, on budget, and our users are very satisfied with the PPM solution.  

Purchasing TeamDynamix

IT project manager

Best ITSM on the market! 

When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need.
The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum.
Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

IT Management Made Simple (Almost To A Fault)

TeamDynamix for IT Services

Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better. 

CRM Software that's not quite there

TDX is Critical for my job

PPM in TDX

Fully featured ITIL based ticketing system that has Project Management

TeamDynamix

Good software 

We rely heavily on the incident management.  It has been a very stable platform and functions well for ticketing.

Our Experience With TeamDynamix

timely customer service, better reporting and analysis of work time

Solid Product and you get out of it what you put into it

So far, so good

Compare JIRA Service Management and TeamDynamix based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Autoresponders

Availability Management

Backlog Management

Backup and Recovery

Barcoding/RFID

Bug/Issue Capture

Capacity Management

Change Management

Client Portal

Collaboration Tools

Commenting/Notes

Communications Management

Compliance Management

Compliance Tracking

Configuration Management

Contract Drafting

Contract/License Management

Cost Tracking

Customer Complaint Tracking

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Email Alerts

Email Management

Feedback Management

For IT Project Management

Full Text Search

Help Desk Management

Incident Management

Inventory Management

Investigation Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Incident Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Location Tracking

Maintenance Management

Maintenance Scheduling

Mobile Access

Multi-Channel Communication

Multi-Language

Network Monitoring

On Call Scheduling

Patch Management

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Project Tracking

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Recurring Issues

Release Management

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Requisition Management

Routing

Rules-Based Workflow

Safety Incident Management

Screen Sharing

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Service Reporting

Social Media Integration

JIRA Service Management

Android

Linux

Web-based

Windows

iPad

iPhone

manager

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

Senior Associate

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

Post Production Engineer

Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.

Good & Welfare Officer 

The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Business Analyst

Great solution that helps organize work and keeps important case related items out of email.

CITO

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.

ICT Systems Coordinator

There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).

SaaS Admin

Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.

It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.

The downside is that there is no easy way to migrate any of your changes from dev to production.

Software developer

Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.

Senior Consultant

It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.

AVP Technical Solutions

Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.

Engineering Manager

Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.

Full Stack Developer

Software problems reporting for clients, in-house sorted problem manager.

IT admin

Setup/installation can be painful. Docs are available only in English.

JIRA Service Management screenshot: Self-service portal

JIRA Service Management screenshot: Request Management

JIRA Service Management screenshot: Change Management

JIRA Service Management screenshot: Incident Management

JIRA Service Management screenshot: ITSM On the Go

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

Celoxis Project Management Software offers AI-powered project management tools that deliver centralized visibility, unique KPIs, and easy setup to streamline decision-making for project management offices. The software combines advanced features with cutting-edge AI capabilities to optimize project planning, execution, and delivery.

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Active Directory Integration

Activity Dashboard

Agile Methodologies

JIRA Service Management vs TeamDynamix Comparison (2025)

JIRA Service Management vs TeamDynamix Comparison (2025)

JIRA Service Management

TeamDynamix

Overview

Video & Screenshots

Pricing

User reviews

Key features

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Alternatives