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JitBit Help Desk vs AzureDesk Comparison

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Overview

JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises....

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(28)

5

4

3

2

1

19

8

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

(48)

5

4

3

2

1

26

21

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value.
The software is a good ticketing system and and will certainly help you accomplish your task tracking.

Pros

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Cons

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.
Worst customer service ever, The App doesn't work.
Lack of social media integration, but you hack your own using Zapier.

Cons

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features28
  • "What If" Scenarios
  • API
  • Active Directory Integration
  • Activity Management
  • Billable Hours Tracking
  • Categorization
  • Chat
  • Client Portal
  • Content Filter
  • Custom Fields
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Project Time Tracking
  • Question Library
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features16
  • "What If" Scenarios
  • API
  • Active Directory Integration
  • Activity Management
  • Billable Hours Tracking
  • Categorization
  • Chat
  • Client Portal
  • Content Filter
  • Custom Fields
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Project Time Tracking
  • Question Library
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations16
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

JitBit Help Desk vs. AzureDesk

See how JitBit Help Desk and AzureDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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