JitBit Help Desk Features

JitBit Help Desk

Helpdesk ticketing system software

4.56/5 (27 reviews)

JitBit Help Desk Feature Summary

  • Ticket grid view
  • Ticket filters
  • Support widget for website
  • Teammate action log
  • Dashboard view of all ticket data
  • All messages and attachments in one screen
  • Two-way email integration
  • Powerful search
  • File attachments
  • Knowledge Base module
  • Canned responses
  • Group and merge tickets together
  • Categorize tickets
  • Add multiple tags to tickets
  • Build custom reports
  • Set automation rules
  • Full-featured iOS & Android apps
  • mobile UI
  • Asset management
  • Multilingual support

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


43 reviews

See all Android Apps

JitBit Help Desk Feature Reviews

24 reviewers had the following to say about JitBit Help Desk's features:

Maryna Nalyvaiko

Just enough ticketing system

2019-09-03

Pros

Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most.

Cons

Live chat is kinda buggy on mobile, but the team suggested a workaround

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Affordable and easy

2016-09-26

We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.

Pros

Low price, responsive customer support, very nice UI.

Cons

Lack of social media integration, but you hack your own using Zapier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering JitBit Help Desk

Most of the helpdesk software apps out there have a pretty standard feature set, right? So paying attention to "secondary" things like - how responsive is the vendor's customer support? How fast they add the new features you request? Are they open to feedback in general? Are they reliable and been here for a while? Jitbit kinda nailed all of the above I would say.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Aimee Getty

Makes managing customer support easy

2017-07-11

Pros

Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Cons

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 11-50 employees)

Great helpdesk for our team

2019-09-02

after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order.

Pros

integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price;

Cons

some minor bugs in interface, but not in functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Matt Forrest

Fantastic Self Host Helpdesk

2018-11-04

Pros

With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level.

Cons

The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Orgest Doja

Life saver for our IT!

2019-11-09

Really responsive to our crazy feature requests.

Pros

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Cons

No Microsoft Flow integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Josemaria Gabriel

Customers in mind

2019-03-29

We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service.

Pros

., for company branding, simplifying the categories and dropdown lists, etc.

Cons

No negatives so far in the little time we have spent with Jitbit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 1-10 employees)

JitBit - An average app with nice features

2019-08-02

Average with some nice features.

Pros

The ability to change an email into a Ticket saved hours of support.

Cons

Pricing and the support that was unwilling to address mayor issues and development requests for a custom report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Education Management company, 501-1000 employees)

Jitbit is a fantastic help desk solution

2018-06-07

Pros

The layout works well as far a workflow goes.

Cons

My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Michael Milnes

Jitbit - The best Bang for the Buck!

2019-07-19

Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Pros

There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Cons

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Peter Schultz

Neat, affordable & easy to use, but no twitter integration

2015-09-24

This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Konstantin Rachyn

Very nice ticketing system

2019-10-01

Pros

The app assigns agents automatically, auto-responds to common questions, etc.

Cons

Parts of the app are based on jQuery, not converted to Vue yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Industrial Automation company, 201-500 employees)

mail based helpdesk

2018-11-26

Been for over 2 years working with this helpdesk and it makes our job really easy

Pros

It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.

Cons

Sometimes email comunication is not as instant as needed but it can be worked out

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Adam Donovan

JitBit is the next big thing!

2018-02-21

Their support is great. The UI is beautiful.

Pros

There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Consumer Goods company, 1001-5000 employees)

Managing service request made simple and easy

2018-04-20

Pros

The simple yet professional layout makes it one of the best helpdesk software. The categories can be managed easily and technicians can be assigbed accordingly

Cons

If there are more customization in rights to view the tickets and reports can make it even more comorehensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Industrial Automation company, 201-500 employees)

Not working well lately

2019-07-18

Pros

It's very usefull, it allows you to be connected to your users with ease and also let's you keep record and statistics of the cases you've solved with your team

Cons

Lately, the mobile app has had a lot of problems, that is making us think opf switching our platform

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Jitbit


We are really sorry about the mobile app issues. We migrated to a new mobile-framework lately which caused weird issues for a subset of customers. It took us a while to reproduce and isolate the issues locally because those issues seemed completely random at first.

I believe that we've finally fixed all the issues and the latest release (version 3.2) is stable. Please try to upgrade. Sorry about that again.

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Rob Rickmon

Excellent software, after some modifications for the Corporate world

2015-11-11

Integrated knowledge base capabilities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dario Donnizzelli

Really great software

2015-11-10

Very powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging,...) and last but not least great support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
J Habel

Simple, but powerful helpdesk application

2015-11-10

The web interface is very clean and quick.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Helen Connolly

Really fast and friendly customer support and easy to use software

2015-11-11

Excellent customer support for advice, set up and ongoing support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Giarrizzo

It will get the job done

2018-12-02

Pros

The software is a good ticketing system and and will certainly help you accomplish your task tracking,

Cons

Felt like it was missing features compared to its competitors for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Williams

JitBit is a great tool for teams with a lot of techs

2019-07-19

Pros

The value for the feature set is off the charts

Cons

It works as it should and does what we need it to do to manage our HelpDesk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

I've been using this for my team for about a year. Easy to use, easy to manage.

2018-07-09

Ease of use and easy to administer.

Pros

Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well.

Cons

There is so little not to like, I think remote control built into the site/app is what is really missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Francine Barbarin-Bruni

Great product.

2015-12-21

The product is really easy to use and a great price for the value.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more