JivoChat Comparison

Overview

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$13.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(53)

5

4

3

2

1

36

12

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account.
Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Cons

The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave.
I am upset from technical problems and support.
Slow and at the end I don't understand what the problem is.
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features80
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Recording
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Activity Reporting
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Employee Profile
  • Engagement Analytics
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Filtered Views
  • Geolocation
  • Help Desk Integration
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Spell Correction
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Transaction History
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations32
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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