Kapture Features

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.

Sometimes the chats become slow and unresponsive

I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this

Sometime it automatically closed and again we need to fill the details

Multiple mails under 1 chain. New ticket interface.

1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4....

Read more

The marketing looked great, customizable

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Ticketing system along with side by side email sending option the customer and tickets can be easily searched.

Side conversation opens new tickets which can be avoided.

Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.

We happen to have a really bad experience with them and this is an honest review of the ordeal.

The interface and management system. Also, the queue alignment

Nothing as such only tech issue that occurs in interval

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .

Single ticket closures are getting huge time

The management system you got everything in one software like social, contact center, emails

It's just tech issue which occurs on very frequent basis

Most important aspect is the features to segment and provide customised individual access and overall very easy and customizable

Should foucs more on support, sometimes if relevant mail are in CC ticket doesn't generate

Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up.

Some time the servel got lost but while calling the kapture team, work start immediately

Very easy to use and helps us to customize as per our needs.

When we add the wrong email id it gets stuck and it takes time to get refresh.

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

I think Kapture is a decent tool to manage Helpdesk team.

Instagram Ad comments are not visible, Also automation would not be easily available.

No pros were added to this review

No cons were added to this review

Contact management data, timely report, Easy to understand and operate.

Delay in changing from 1 page to another

Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

1. Pricing is very competitive. 2. Reporting. 3. Support

1. UI/UX holds it back. 2. Ease of use. 3. Integrations

No pros were added to this review

No cons were added to this review