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Cloud-based CRM solution for businesses of all sizes

(3)

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Kapture Pricing

Pricing overview

Value for money rating

4.3

/5

37

Price starts from

19

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

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Reviewers who mentioned pricing said:

DG
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Divyanshi G.

Computer Software, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helped in thorough ticket management

Reviewed 4 months ago
Pros

Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.

Cons

The User interface could be better for improved user experience.

NM
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Naqvi M.

Internet, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A feature packed tool and cost effective

Reviewed 2 years ago

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Pros

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

NS
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Nilesh S.

Apparel & Fashion, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Kapture Help desk tool working

Reviewed 2 years ago

It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better

Pros

It is easy to use and support will be there as dedicated support is there for your account

Cons

Development part of new feature is very slow. it tooks a lot of time to complete a very basic development

VR
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Vikas R.

Food & Beverages, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Easy to use

Reviewed 2 years ago

It's not 100% but 75% Satterfield

Pros

Easy to use and customer service with offordable price

Cons

Clarity in given options to use, on few options still not getting clarity, need to improve and simplify

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Shivakumar Y.

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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An Average one

Reviewed 2 years ago

Able to maintain the customer database & leads pipeline.

Pros

1. Pricing is very competitive. 2. Reporting. 3. Support

Cons

1. UI/UX holds it back. 2. Ease of use. 3. Integrations