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Kapture Reviews - Page 2
35 reviews
Recommended
MOHIT J.
Marketing and Advertising, 51-200 employees
Used weekly for 2+ years
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The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
Mohammad A.
Health, Wellness and Fitness, 201-500 employees
Used daily for 6-12 months
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I think Kapture is a decent tool to manage Helpdesk team.
Instagram Ad comments are not visible, Also automation would not be easily available.
Prabhat S.
Consumer Goods, 5,001-10,000 employees
Used daily for 6-12 months
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It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
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Rajeeb K.
Food & Beverages, 1,001-5,000 employees
Used daily for 6-12 months
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The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend
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Obaid A.
Health, Wellness and Fitness, 201-500 employees
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It is good, because since using Kapture our work flow and speed is increased and it is an easy software for anyone to work on.
Contact management data, timely report, Easy to understand and operate.
Delay in changing from 1 page to another
Sumeet Z.
Computer Games, 201-500 employees
Used daily for less than 6 months
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The CRM is good but it will take some time to understand the flow and to get use to
The reminder & lead maintaining as well as tag lead is the best part
The tool is little hard to use for the first timers they can make it more easy
Deepak M.
Leisure, Travel & Tourism, 1,001-5,000 employees
Used monthly for 2+ years
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Yet to get deeper into further usage
The flexibility and support of the Kapture team
Exploring the possibilities of using Kapture to integrate into our agent's day2day life
tani c.
Transportation/Trucking/Railroad, 201-500 employees
Used weekly for less than 6 months
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Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.
Shivakumar Y.
Computer Software, 11-50 employees
Used weekly for less than 6 months
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Able to maintain the customer database & leads pipeline.
1. Pricing is very competitive. 2. Reporting. 3. Support
1. UI/UX holds it back. 2. Ease of use. 3. Integrations
Abhishek M.
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Great API , Easy Interface ....Overall very good experience....
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