Katabat Features

Katabat

Connect, Collect and Optimize

4.73/5 (11 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Automated Notices
Automated Routing
Automated Scheduling
Billing & Invoicing
Business Process Automation
Business Process Control
CRM
Calendar Management
Calendar/Reminder System
Callback Scheduling
Campaign Management
Client Management
Client Portal
Collaboration Tools
Collection Agencies
Collections Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contractor Management
Create Subtasks
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Data Migration
Data Synchronization
Document Generation
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Email Templates
Email-to-Task Conversion
Employee Database
Employee Management
Employee Profiles
Feedback Management
For iPad Devices
Forms Management
Full Text Search
Gantt/Timeline View
Graphical Workflow Editor
HR Management
Help Desk Management
Historical Reporting
Idea Management
Import Tasks
In-House Collections
Internal Chat Integration
Issue Management
Knowledge Management
Lead Management
Lead Qualification
Learning & Development
Meeting Management
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Currency
Multiple User Accounts
Onboarding
Parent Task
Partial Payments
Payment Plans
Performance Management
Performance Metrics
Pre-built Templates
Prioritization
Project Management
Project Planning/Scheduling
Project Tracking
Quotes/Estimates
Real Time Analytics
Real Time Synchronization
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Risk Assessment
Role-Based Permissions
Routing
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Status Tracking
Support Ticket Management
Task Board View
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Third Party Integrations
Time & Expense Tracking
Time Off Management
Timesheet Management
To-Do List
Training Management
Transaction Management
Variable Workforce
Web Forms
Work Order Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Automated Notices
Automated Routing
Automated Scheduling
Billing & Invoicing
Business Process Automation
Business Process Control
CRM
Calendar Management
Calendar/Reminder System
Callback Scheduling
Campaign Management
Client Management
Client Portal
Collaboration Tools
Collection Agencies
Collections Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contractor Management
Create Subtasks
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Data Migration
Data Synchronization
Document Generation
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Email Templates
Email-to-Task Conversion
Employee Database
Employee Management
Employee Profiles
Feedback Management
For iPad Devices
Forms Management
Full Text Search
Gantt/Timeline View
Graphical Workflow Editor
HR Management
Help Desk Management
Historical Reporting
Idea Management
Import Tasks
In-House Collections
Internal Chat Integration
Issue Management
Knowledge Management
Lead Management
Lead Qualification
Learning & Development
Meeting Management
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Currency
Multiple User Accounts
Onboarding
Parent Task
Partial Payments
Payment Plans
Performance Management
Performance Metrics
Pre-built Templates
Prioritization
Project Management
Project Planning/Scheduling
Project Tracking
Quotes/Estimates
Real Time Analytics
Real Time Synchronization
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Risk Assessment
Role-Based Permissions
Routing
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Status Tracking
Support Ticket Management
Task Board View
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Third Party Integrations
Time & Expense Tracking
Time Off Management
Timesheet Management
To-Do List
Training Management
Transaction Management
Variable Workforce
Web Forms
Work Order Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Automated Notices
Automated Routing
Automated Scheduling
Billing & Invoicing
Business Process Automation
Business Process Control
CRM
Calendar Management
Calendar/Reminder System
Callback Scheduling
Campaign Management
Client Management
Client Portal
Collaboration Tools
Collection Agencies
Collections Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contractor Management
Create Subtasks
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Data Migration
Data Synchronization
Document Generation
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Email Templates
Email-to-Task Conversion
Employee Database
Employee Management
Employee Profiles
Feedback Management
For iPad Devices
Forms Management
Full Text Search
Gantt/Timeline View
Graphical Workflow Editor
HR Management
Help Desk Management
Historical Reporting
Idea Management
Import Tasks
In-House Collections
Internal Chat Integration
Issue Management
Knowledge Management
Lead Management
Lead Qualification
Learning & Development
Meeting Management
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Currency
Multiple User Accounts
Onboarding
Parent Task
Partial Payments
Payment Plans
Performance Management
Performance Metrics
Pre-built Templates
Prioritization
Project Management
Project Planning/Scheduling
Project Tracking
Quotes/Estimates
Real Time Analytics
Real Time Synchronization
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Risk Assessment
Role-Based Permissions
Routing
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Status Tracking
Support Ticket Management
Task Board View
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Third Party Integrations
Time & Expense Tracking
Time Off Management
Timesheet Management
To-Do List
Training Management
Transaction Management
Variable Workforce
Web Forms
Work Order Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

Katabat Feature Reviews

9 reviewers had the following to say about Katabat's features:

Syed A.

Fantastic cost effective solution

2018-04-20

Pros

I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.

Cons

None that I came across in my time using the software from both my front line staff as well as team management.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris E.

Empowering clients through effective and agile solutions

2021-04-23

The software is highly adaptable and end user friendly. Easy integration with up/down stream systems.

Pros

Infinite Workflow Management capabilities.

Cons

Adaptability to changing accessibility WCAG standards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom F.

Solid, industry leading product

2021-04-23

Overall very strong partnership and great service from the Katabat team

Pros

The strategy and workflow modules enable heightened control and execution of outreach strategies.

Cons

Alerting and oversight features have been improved since launch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vilay N.

No features are missing. All functionalities are there. Intelligent machine

2018-04-27

Instant support.

Pros

Responsive after sale service. Competitive flat fee

Cons

Implementation fees are high but negotiabable based on business volume

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 10001+ employees)

Great software! Very easy to create strategies and flows with this very flexible system.

2018-08-27

They've been excellent partners and I'd be pleased to recommend their services.

Pros

I liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.

Cons

There isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly D.

Detailed requirements gathering, efficient deployment and met business objectives.

2018-05-02

Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.

Pros

Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results.

Cons

Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler R.

I used the Debt Management platform at a previous employer and was extremely pleased with it all.

2018-05-08

One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.

Pros

From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective.

Cons

They did not tap into the true potential of the product and all the services they provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam R.

Great System

2017-01-05

The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jamie H.

Great product. Relevant, agile, adaptable. Katabat is very client centric!

2018-05-01

Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.

Pros

The product is highly adaptable, but easy to use.

Cons

Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more