Katabat Features

Katabat

Customer comms, marketing and debt management for lenders

4.88/5 (8 reviews)

Katabat Feature Summary

  • Automated notices
  • Agency management
  • In-house collections
  • Payment plans
  • Transaction management
  • Customizable dashboard
  • Access controls / permissions
  • Account alerts
  • Relationship tracking
  • Team assignments
  • Analytics
  • Complaint classification
  • Quality assurance management
  • Knowledge management
  • Multi-channel collection
  • Compliance tracking
  • Business process automation
  • Digital audit trail
  • Campaign segmentation
  • Collections management
  • Workflow configuration
  • Corrective actions (CAPA)
  • Lifecycle management
  • Multi-channel communication
  • Real time analytics
  • SMS integration
  • Dashboard
  • Chat
  • Multi-channel marketing
  • SMS marketing
  • Surveys & feedback
  • Market segmentation
  • Campaign management
  • Self service portal

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Katabat Feature Reviews

8 reviewers had the following to say about Katabat's features:

Vilay Nethavong

No features are missing. All functionalities are there. Intelligent machine

2018-04-27

Manage better humanitaire resources. Instant support.

Pros

Efficient bridge between Collection and CRM solutions.

Cons

Implementation fees are high but negotiabable based on business volume

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Syed Ali

Fantastic cost effective solution

2018-04-20

Pros

I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.

Cons

None that I came across in my time using the software from both my front line staff as well as team management.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Dickerson

Detailed requirements gathering, efficient deployment and met business objectives.

2018-05-02

Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.

Pros

Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results.

Cons

Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Richardson

Great System

2017-01-05

I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen. The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 10001+ employees)

Great software! Very easy to create strategies and flows with this very flexible system.

2018-08-27

I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.

Pros

I liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.

Cons

There isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie Hull

Great product. Relevant, agile, adaptable. Katabat is very client centric!

2018-05-01

Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.

Pros

The product is highly adaptable, but easy to use.

Cons

Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Devices company, 11-50 employees)

Very functional!

2018-11-08

Pros

we use an AI system to help us contact patients which then forward those calls to us and we are able to help them better and more efficiently.

Cons

This software is pretty great, we don't have problems with it so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Rudd

I used the Debt Management platform at a previous employer and was extremely pleased with it all.

2018-05-08

One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.

Pros

From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective.

Cons

The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more