Knowledge Management Platform for Customer Service ( 4.69/ 5 13 reviews) 78 Alternatives to Knowledge Center
Explore a recommended list of Knowledge Center alternatives for your business in 2020. Compare alternatives to Knowledge Center side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Service-first CRM company that builds support & sales tools
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Artificial Intelligence-based knowledge management solution
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Powering the Business of Learning
What users mention about Thought Industries See all reviews I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. Thought Industries has robust features that empower our instructional design team to create meaningful and highly effective learning experiences for our learners and clients.
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
The only ITSM solution built on the Jira platform
What users mention about Jira Service Management See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Chris has been more than supportive and quick to respond, which I appreciate.
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Simple. Affordable. Service Desk Software.
What users mention about SeamlessDesk See all reviews Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. My experience has been great. Support is very responsive and the product does what we want it to. Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
Returns management and product service tracking solution
What users mention about RenewityRMA See all reviews We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Ticketing, powered by your Slack conversations
Help desk and ticketing solution for customer service
ITSM solution for managing incidents & assets
Automate IT tasks and workflows with SysAid's ITSM solution
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Voice, text, and email message broadcasting software
What users mention about CallingPost See all reviews Over the past few months I've found that when I go to create and send messages I just get a message that the systems was unable to send, no reason or error why. Sometimes the message won't send, and it gives you an error message of "Oops, something went wrong. You almost have to back out of the entire thing and get back in to get it to send. This app was helpful during this COVID-19 pandemic with our church being closed. This app helped me to easily reach out to our members to provide announcements from the comfort of my home.
Appointment reminder system for the medical industry
What users mention about ReminderCall.com See all reviews Patients also love them messages and calls. They compliment the timeliness of them and consistency of the receipt of the messages and content. This is a great time saver for my staff, and they are able to focus on more important issues at our office. It has been great for my patients as they love receiving the text reminders for their apps. It has cut down on the no show/cancellation rate in my office.
On-Demand digital marketing and campaign management solution
Payment processing and communication engagement solution
Omni-channel customer communication and engagement
Mac CRM & Project Management for small business
What users mention about Daylite for Mac See all reviews It makes it super easy to stay clearly on top of all of the different projects and priorities I have. It syncs with my phone and iPad and computer so I am up to date at all times. In general I liked the intuitive software, it is a very useful tool for small and medium size companies, excellent tools and very good integration for MAC and APPLE users. Problems in integration with Zapier, poor integrations, unable to sync with google calendar, old fashion face, limited functionality of the mobile version.
The Essential Platform for Frontline Workers
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. Our overall experience has been overwhelmingly positive, and our business is better for having it. It's so much better than emails, texts, or other similar systems. We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
Business text messaging for teams
What users mention about Heymarket See all reviews It is now included in a more expensive plan. We were very disappointed when we lost the feature. I can create groups for ease of targeting a specific group with a message. I love the ease of it connecting to my contacts already in my phone. My overall experience has been good because again, they have great customer service.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Help desk and customer service solution
What users mention about Gorgias See all reviews Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Customer success, engagement, and satisfaction tracking
Accelerate Revenues with Customer Engagement Management
What users mention about Totango See all reviews The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. I how easy it is to customize some aspects. I like the ability to create segments. The ease of use, ability to quickly and easy customize email campaigns and reports.
Digital adoption and onboarding platform
What users mention about UserGuiding See all reviews The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking. My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen. You can show how your product works to your customers in less than 30 seconds. The team is so great and clever so that you can reach them anytime you like.
Customer success solution for SaaS businesses
What users mention about Custify See all reviews Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support. Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests. My overall experience is great. Aside from being a good product at a reasonable price, their customer service is very good.
Customer Onboarding Success in Salesforce
What users mention about TaskRay See all reviews If you need to be able to tie your projects to salesforce object this is a great solution. Has most PM functionality that you would be looking for and is fairly easy to use. I like that it combines a lot of PM features in a flexible interface that pretty seamlessly integrates with the CRM features of Salesforce. Fantastic intuitive project management. Like Kanban, but force.com based.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.
Multi-channel Customer Communication Platform
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Comprehensive Product and Customer Success Platform
Real-time analytics for subscription businesses—100% free
What users mention about ProfitWell See all reviews It's a great tool for any kind of business in order to have a clear view of their customers payments. Accurate, clean interface for subscription revenue analytics dashboard. Super useful when running a SaaS business. Our favorite thing, of course, is that ProfitWell is FREE. Excellent financial reporting and trend tracking software without any cost.
Revenue Intelligence Platform around Sales Activity
Unlock the power of learning with LearnUpon LMS
What users mention about LearnUpon See all reviews The customer service is absolutely outstanding. From the very first call and email, their staff was friendly, responsive, knowledgeable, and you can tell they believe in the product. The reliability of this LMS, the ease of its use and navigation, as well as the fact that I almost never get calls from my clients with "systems issues", makes this an absolutely outstanding product. We love the ease of use and the clean UI. It was really simple to jump in and start setting up our portal and when we got hung up they offer tons of resources to help you out.
RFP management software that automates the response process
What users mention about RFPIO See all reviews This is due to the great answer library, recommendation engine, and great interface. Not to mention that they have a great customer success team which always lends a friendly hand when need be. The Answer Library is an awesome feature and it is very easy to use. I love how RFPio automatically recommends answers to questions from your answer library. I like that the update team is responsive to requests from users, and that it is continually being improved. The system is easy to use, and integrates into MSFT and SalesForce products easily.
Knowledge management platform
What users mention about SABIO See all reviews The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart. Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Easy to integrate and good care during the implementation phase.
Real-time Discovery Search
#1 Rated Knowledge base software
What users mention about Document360 See all reviews Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once. Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding. The UI is simple and generally speaking, the solution is responsive. Ve had a couple of issues and customer support has always been very responsive and helpful.
Knowledge management system
What users mention about livepro See all reviews Support - livepro are easily contactable and are a pleasure to do business with. The community is great and always supportive. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive. It has been amazing and so easy to use. In a few clicks I have all the information am after.
AI-enabled knowledge base builder for Slack teams
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.
Build Smarter Solutions for Today's Content Challenges
What users mention about Nuxeo See all reviews One major complaint from our users is the inability to edit documents from within the repository by launching Office, something you can do with SharePoint and Alfresco. Very easy to manage your digital assets. Lots of option to protect your assets , review and share with required people. Nuxeo is good ECM tool which is easy to setup. This is good if any organization needs basic DMS or DAM features.
Knowledge Automation for Your Remote Workforce
What users mention about Shelf See all reviews I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool. It was a wonderful experience implementing Shelf. The project won the Partnership and Collaboration Award 2018 with Ontario's Economic Development Council. This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization.
Crowdsourced Innovation Management
What users mention about IdeaScale See all reviews Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it. IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.
Mobile & Secure Learning Management System (LMS)
What users mention about SAP Litmos See all reviews Everything launches in-frame, so there is no need to explain to your users how to shut off their popup blockers, it looks beautiful on mobile browsers, and it's just generally fun and easy to use. This is an easy platform to set up and use. It has good integration with Salesforce and allows us to have tracks and badges that make learning fun. Ease of use and a great support staff. I really enjoy the simplicity of the product, the number of features and how quickly is was to begin using.
The fastest path to awesome learning
What users mention about TalentLMS See all reviews Overall I have been very satisfied with it, in fact, we upgraded earlier this year. I would like to see some more enhancements, but it has exceeded my hopes for it. Ve had an excellent experience with TalentLMS. I plan to continue to use this LMS with future clients simply because of the pricing structure, awesome support and the features it offers. The word that comes to mind frequently is that it's "robust. The under the hood capabilities seem to be really good as far as administrative stuff that I heaven't even scratched the surface of yet. What users mention about SkyPrep See all reviews The SkyPrep team are open to partnering and very helpful when I need some assistance or advice on the best way to complete a task. Both myself and the HR Manager are thrilled with our choice. Finally, it's awesome that my learners can access the LMS via their phone, laptop or desktop. It is helping us create a true learning culture here at our companyl. Customer support has always been good and unlike other software we use, we haven't had much issues with Skyprep at all so we've been consistently happy with it.
The smarter, faster way to produce quality digital learning
What users mention about Elucidat See all reviews It's ease of use will blow your mind. The clean and eye friendly interface really makes it nice to work with. The responsive output is excellent and has had little or no technical issues working with LMS. Support and customer service is excellent. It's just a great tool and the technical support from the team is the best I have every encountered from a supplier.
Intranet Software & Digital Workplace Solutions
What users mention about Igloo Software See all reviews The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc. It is very very responsive to all kind of devices. Tha best option to us in the markets. Excellent customer support and service. Great value for the money.
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Easily Create online FAQs, user manuals, documentation &more
Cloud Based Intranet Solution
What users mention about MyHub See all reviews We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested. The customer support is truly outstanding and a gold standard in the industry. I was a little apprehensive about using this software as we have very limited experience.
Cloud-based knowledge management platform
What users mention about Helpjuice See all reviews It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. We are hoping to use this to help our customers find the information they need and quickly. We are thankful for the great support Helpjuice has been while we work towards this. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own.
A database for storing and searching for lessons learned
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Knowledge sharing platform & employee learning community
Idea & knowledge management platform
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews Tribe Is a great platform for building a strong trust with your community. We have been using tribe for a while now and its great. We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Slab is a knowledge hub for the modern workplace.
What users mention about Slab See all reviews Congratulatory thanks messages on your posts are a nice touch that helps you feel as though your docs are actually being used when someone thanks you for them. It has been nothing but positive, and I wish Slab further growth and a ton of happy users. A sleek and intuitive wiki tool with outstanding search and the best customer support.
Knowledge management solution for small to large businesses
Cloud-based platform for knowledge sharing
Intranet software and collaboration solutions.
What users mention about Communifire by Axero See all reviews We have an excellent partner with Communifire/Axero and they are always helping us to perform better. Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing. Their team is very responsive and seems like they actually care about their customers.
Interactive intranet and collaboration hub for business.
What users mention about Jive See all reviews Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
Engage everyone in your organisation
Cloud-based employee training and sales enablement software
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Build online database applications without coding.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews I absolutely love Confluence. I am a pack rat when it comes to process and project documentation, and Confluence is my perfect companion for sharing that info in an easy and beautifully formatted way. Its integration with JIRA is one of the best benefits that we've enjoyed. You can highlight the text of the task in the minutes or in the project description and add it as a JIRA task. This is a good platform for documenting stuff and using it company wide. You can arrange pages in a fine manner which is good because everything stays at place then and does not become cumbersome.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Collaborative inbox for all communication channels.
What users mention about Trengo See all reviews I like the company and it's staff, very smart people with a sense of humor, great to work with. Everthing in one place with an interface that works like a charm and looks good too. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.
Chat management tool for contact centers & travel agencies
Loyalty marketing and gift card management
What users mention about Preferred Patron Loyalty See all reviews We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model. This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers. The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause.
IT service desk, ticketing, and asset management software
What users mention about Deepser See all reviews I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers. Nothing in particular or it is too early to find defects. Deepser and Device 42 a complete solution for ticketing and asset management.
Support, engage, and convert customers on a single platform.
What users mention about Re:amaze See all reviews That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. The features and value are fantastic. The interface is clean, modern, and easy to navigate.