This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

USU Knowledge Management

Knowledge Management Platform for Customer Service

learn more

USU Knowledge Management Alternatives

How do USU Knowledge Management alternatives compare?

Zendesk and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing USU Knowledge Management to its top 100 alternatives, Salesforce Sales Cloud has the highest rating, with monday.com as the runner-up, and USU Knowledge Management ranking 58th place. Salesforce Sales Cloud has the most reviews with a total of 16,528, while USU Knowledge Management has 18. Users say Salesforce Sales Cloud tops the list for value for money followed by Freshdesk, while USU Knowledge Management comes in 60th. Users also say Salesforce Sales Cloud and monday.com are the easiest to use, while USU Knowledge Management takes 59th place.

What are the top 5 alternatives to USU Knowledge Management?


Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to USU Knowledge Management

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
USU Knowledge Management logo

51

178

62

features in common

51

features in common

Zendesk logo

Zendesk's unique features

  • Progressive Dialer

  • Canned Responses

  • Service Catalog

  • Issue Auditing

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Categorization/Grouping

  • Contact Management

  • Access Controls/Permissions

  • Self-Learning

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.6

USU Knowledge Management logo
4.7

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
USU Knowledge Management logo

42

117

62

features in common

42

features in common

Freshdesk logo

Freshdesk's unique features

  • Service Level Agreement (SLA) Management

  • Dispatch Management

  • Summary Reports

  • Automated Routing

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Active Directory Integration

  • Interactive Content

  • Configuration Management

  • Contact Management

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.3

USU Knowledge Management logo
4.7

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

eGain Knowledge Hub logo

eGain Knowledge Hub

(0)

Knowledge-Powered Digital Customer Service

Features

Total

eGain Knowledge Hub logo
USU Knowledge Management logo

39

56

62

features in common

39

features in common

eGain Knowledge Hub logo

eGain Knowledge Hub's unique features

  • Templates

  • User Management

  • Customizable Forms

  • Pre-built Templates

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Customer Experience Management

  • Tagging

  • Wiki

  • Contact Management

MindTouch logo

MindTouch

3.0
(1)

The Customer-First Knowledge Management Platform

Features

Total

MindTouch logo
USU Knowledge Management logo

12

17

62

features in common

12

features in common

MindTouch logo

MindTouch's unique features

  • 360 Degree Feedback

  • Customer Service Analytics

  • Knowledge Management

  • Search/Filter

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Tagging

  • Customizable Reports

  • Third Party Integrations

  • Mobile Access

Bitrix24 logo

Bitrix24

4.0
(496)

100% free CRM, collaboration and communication tool suite

Features

Total

Bitrix24 logo
USU Knowledge Management logo

42

365

62

features in common

42

features in common

Bitrix24 logo

Bitrix24's unique features

  • Status Tracking

  • Two-Way Audio & Video

  • Lead Capture

  • Auto-Dialer

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Active Directory Integration

  • Customer Experience Management

  • Single Sign On

  • Alerts / Escalation

Starting from

$49/month

Value for money

Bitrix24 logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
USU Knowledge Management logo

50

165

62

features in common

50

features in common

LiveAgent logo

LiveAgent's unique features

  • Remote Support

  • Call Monitoring

  • Task Progress Tracking

  • Monitoring

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Active Directory Integration

  • Contact Management

  • Content Management

  • Self-Learning

Starting from

$15/month

Value for money

LiveAgent logo
4.7
USU Knowledge Management logo
4.7

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(16.5K)

Cloud-based CRM & Sales Automation

Features

Total

Salesforce Sales Cloud logo
USU Knowledge Management logo

22

154

62

features in common

22

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud's unique features

  • Material Requirements Planning

  • Auto-Dialer

  • Graphical Data Presentation

  • Performance Metrics

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Chat/Messaging

  • Real Time Reporting

  • Customizable Branding

  • Alerts / Escalation

Value for money

Salesforce Sales Cloud logo
4.0

0.7

USU Knowledge Management logo
4.7

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.

LA

Lucy A.

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
USU Knowledge Management logo

45

136

62

features in common

45

features in common

Vivantio logo

Vivantio's unique features

  • Assignment Management

  • Customer Segmentation

  • Event Triggered Actions

  • Automated Scheduling

USU Knowledge Management logo

USU Knowledge Management's unique features

  • File Management

  • Categorization/Grouping

  • Multi-Language

  • Self-Learning

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
USU Knowledge Management logo

49

145

62

features in common

49

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Outbound Call Center

  • Appointment Management

  • Canned Responses

  • Inbound Call Center

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Categorization/Grouping

  • Contact Management

  • Incident Management

  • Self-Learning

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Trengo logo

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

Features

Total

Trengo logo
USU Knowledge Management logo

27

67

62

features in common

27

features in common

Trengo logo

Trengo's unique features

  • Website Visitor Tracking

  • Video Conferencing

  • Workflow Configuration

  • Canned Responses

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Drag & Drop

  • Wiki

  • Content Management

  • Contact Management

Starting from

15/month

Value for money

Trengo logo
4.7
USU Knowledge Management logo
4.7

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Capacity logo

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
USU Knowledge Management logo

35

103

62

features in common

35

features in common

Capacity logo

Capacity's unique features

  • Pre-Configured Bot

  • Task Management

  • AI/Machine Learning

  • Intent Recognition

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Multi-Language

  • Single Sign On

  • Real Time Reporting

  • Contact Management

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
USU Knowledge Management logo

33

93

62

features in common

33

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • Automated Routing

  • Service Level Agreement (SLA) Management

  • License Management

  • Device Auto Discovery

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Wiki

  • Communication Management

  • Real Time Monitoring

  • Contact Management

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

SysAid logo

SysAid

4.5
(346)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
USU Knowledge Management logo

25

78

62

features in common

25

features in common

SysAid logo

SysAid's unique features

  • Task Management

  • Service Catalog

  • License Management

  • Approval Process Control

USU Knowledge Management logo

USU Knowledge Management's unique features

  • File Management

  • Cataloging/Categorization

  • Social Media Integration

  • Contact Management

Value for money

SysAid logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Freshservice logo

Freshservice

4.5
(426)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
USU Knowledge Management logo

35

133

62

features in common

35

features in common

Freshservice logo

Freshservice's unique features

  • Issue Tracking

  • Depreciation Management

  • Dashboard

  • Requirements Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Onboarding

  • Wiki

  • Usage Tracking/Analytics

  • Contact Management

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.

EK

Emily K.

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
USU Knowledge Management logo

30

92

62

features in common

30

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Compliance Management

  • Time & Expense Tracking

  • Email Management

  • Project Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Discussions / Forums

  • Full Text Search

  • Single Sign On

  • Content Management

Starting from

$20/month

Value for money

JIRA Service Management logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Features

Total

ManageEngine ServiceDesk Plus logo
USU Knowledge Management logo

25

74

62

features in common

25

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus' unique features

  • Customer History

  • Prioritization

  • Barcoding/RFID

  • Disposal Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Text Editing

  • Usage Tracking/Analytics

  • Video Support

  • Contact Management

Starting from

$495/year

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.4

USU Knowledge Management logo
4.7

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.

WP

Wanzi P.

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
USU Knowledge Management logo

41

104

62

features in common

41

features in common

UseResponse logo

UseResponse's unique features

  • Task Management

  • Complaint Monitoring

  • Prioritization

  • Ideation

USU Knowledge Management logo

USU Knowledge Management's unique features

  • IT Asset Management

  • Interactive Content

  • Real Time Reporting

  • Contact Management

Starting from

$149/month

Value for money

UseResponse logo
4.8

0.1

USU Knowledge Management logo
4.7

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

Wix Answers logo

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

Wix Answers logo
USU Knowledge Management logo

31

88

62

features in common

31

features in common

Wix Answers logo

Wix Answers' unique features

  • Call Reporting

  • Live Chat

  • Recurring Issues

  • Customer Service Analytics

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Account Alerts

  • Interactive Content

  • Onboarding

  • Configuration Management

Starting from

$24/month

Value for money

Wix Answers logo
4.4

0.3

USU Knowledge Management logo
4.7

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

monday.com logo

monday.com

4.6
(2.5K)

Project Management Made Easy

Features

Total

monday.com logo
USU Knowledge Management logo

48

490

62

features in common

48

features in common

monday.com logo

monday.com's unique features

  • Equipment Tracking

  • Asset Sharing

  • Project Templates

  • Metadata Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • SSL Security

  • Interactive Content

  • Alerts / Escalation

  • Decision Support

Starting from

$10/month

Value for money

monday.com logo
4.3

0.4

USU Knowledge Management logo
4.7

What users say about monday.com's value for money

When navigating the user-interface, it can have lagged. Its desktop version for mac is troublesome as compared to the online version and is annoying.

Poppy S.

Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.

MG

Mitch G.

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(120)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
USU Knowledge Management logo

23

58

62

features in common

23

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Real-Time Chat

  • Meeting Management

  • Inbox Management

  • Transcripts/Chat History

USU Knowledge Management logo

USU Knowledge Management's unique features

  • SSL Security

  • Real Time Reporting

  • Configurable Workflow

  • Widgets

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about HubSpot Service Hub's value for money

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Groove logo

Groove

4.4
(64)

Support, Simplified.

Features

Total

Groove logo
USU Knowledge Management logo

27

56

62

features in common

27

features in common

Groove logo

Groove's unique features

  • Performance Metrics

  • Customer History

  • Search/Filter

  • Call Center Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • File Management

  • Configuration Management

  • Real Time Monitoring

  • Widgets

Starting from

$12/month

Value for money

Groove logo
4.4

0.3

USU Knowledge Management logo
4.7

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Re:amaze logo

Re:amaze

4.8
(51)

Support, engage, and convert customers on a single platform.

Features

Total

Re:amaze logo
USU Knowledge Management logo

22

58

62

features in common

22

features in common

Re:amaze logo

Re:amaze's unique features

  • Real-Time Chat

  • Chatbot

  • Task Progress Tracking

  • Workflow Configuration

USU Knowledge Management logo

USU Knowledge Management's unique features

  • SSL Security

  • Content Library

  • Usage Tracking/Analytics

  • Contact Management

Starting from

$29/month

Value for money

Re:amaze logo
4.8

0.1

USU Knowledge Management logo
4.7

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Help Scout logo

Help Scout

4.7
(172)

Web-based help desk designed for better customer experience

Features

Total

Help Scout logo
USU Knowledge Management logo

36

73

62

features in common

36

features in common

Help Scout logo

Help Scout's unique features

  • Archiving & Retention

  • Event Triggered Actions

  • Inbox Management

  • Real-Time Chat

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Interactive Content

  • Activity Dashboard

  • Content Library

  • Widgets

Starting from

$15/month

Value for money

Help Scout logo
4.6

0.1

USU Knowledge Management logo
4.7

What users say about Help Scout's value for money

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Features

Total

InvGate Service Desk logo
USU Knowledge Management logo

33

73

62

features in common

33

features in common

InvGate Service Desk logo

InvGate Service Desk's unique features

  • Service Reporting

  • Prioritization

  • CMDB

  • Support Ticket Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Onboarding

  • Wiki

  • Cataloging/Categorization

  • Contact Management

Value for money

InvGate Service Desk logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about InvGate Service Desk's value for money

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

MC

Malcom C.

The interface is awesome. We believe that in these terms is the best software on the market.

SO

Sergio O.

Issuetrak logo

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
USU Knowledge Management logo

37

108

62

features in common

37

features in common

Issuetrak logo

Issuetrak's unique features

  • Email Management

  • Approval Workflow

  • Case Management

  • Queue Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Interactive Content

  • Full Text Search

  • Content Management

  • Widgets

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

OTRS logo

OTRS

4.5
(64)

Helpdesk software for customer service management teams

Features

Total

OTRS logo
USU Knowledge Management logo

34

99

62

features in common

34

features in common

OTRS logo

OTRS's unique features

  • CMDB

  • Support Ticket Tracking

  • Asset Tracking

  • Task Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Feedback Management

  • Onboarding

  • Document Storage

  • Contact Management

Value for money

OTRS logo
4.5

0.2

USU Knowledge Management logo
4.7

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

IncidentMonitor logo

IncidentMonitor

4.1
(7)

Service desk software with self-service web portal support

Features

Total

IncidentMonitor logo
USU Knowledge Management logo

22

60

62

features in common

22

features in common

IncidentMonitor logo

IncidentMonitor's unique features

  • Customer Database

  • Workflow Configuration

  • Service Level Agreement (SLA) Management

  • Contract/License Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Workflow Management

  • Communication Management

  • Real Time Monitoring

  • Contact Management

EcholoN logo

EcholoN

4.7
(31)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
USU Knowledge Management logo

43

180

62

features in common

43

features in common

EcholoN logo

EcholoN's unique features

  • Version Control

  • Training Management

  • Billing & Invoicing

  • Engagement Tracking

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Text Editing

  • Customer Experience Management

  • Onboarding

  • Self-Learning

Front logo

Front

4.5
(213)

One place to take care of all your customers

Features

Total

Front logo
USU Knowledge Management logo

25

115

62

features in common

25

features in common

Front logo

Front's unique features

  • Assignment Management

  • Multi-Channel Data Collection

  • Multi-User Collaboration

  • Team Management

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Categorization/Grouping

  • Cataloging/Categorization

  • Video Support

  • Contact Management

Starting from

$19/year

Value for money

Front logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Preferred Patron Loyalty logo

Preferred Patron Loyalty

4.9
(84)

Loyalty marketing and gift card management

Features

Total

Preferred Patron Loyalty logo
USU Knowledge Management logo

29

104

62

features in common

29

features in common

Preferred Patron Loyalty logo

Preferred Patron Loyalty's unique features

  • Campaign Management

  • eCommerce Management

  • Reminders

  • Transaction History

USU Knowledge Management logo

USU Knowledge Management's unique features

  • File Management

  • Wiki

  • Configuration Management

  • Real Time Monitoring

Starting from

$59.95/month

Value for money

Preferred Patron Loyalty logo
4.8

0.1

USU Knowledge Management logo
4.7

What users say about Preferred Patron Loyalty's value for money

Great software and great tech support. Customers and myself are very happy with software as well as tech support.

LP

Lydia P.

After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.

JS

Jeff S.

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
USU Knowledge Management logo

36

106

62

features in common

36

features in common

BOSSDesk logo

BOSSDesk's unique features

  • Assignment Management

  • Barcode / Ticket Scanning

  • Supplier Management

  • Interaction Tracking

USU Knowledge Management logo

USU Knowledge Management's unique features

  • Tagging

  • Multi-Language

  • Content Library

  • Self-Learning

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.1

USU Knowledge Management logo
4.7

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

C2 ATOM logo
USU Knowledge Management logo

43

124

62

features in common

43

features in common

C2 ATOM logo

C2 ATOM's unique features

  • Customer Service Analytics

  • Audit Management

  • Interaction Tracking

  • Customizable Forms

USU Knowledge Management logo

USU Knowledge Management's unique features

  • File Management

  • Document Management

  • Wiki

  • Widgets

Starting from

$40/month

Value for money

C2 ATOM logo
4.2

0.5

USU Knowledge Management logo
4.7

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Alloy Navigator logo

Alloy Navigator

4.5
(50)

Award winning IT Asset Mgmt and Service Mgmt platform

Features