Knowledge Management Platform for Customer Service ( 4.69/ 5 13 reviews) 77 Alternatives to Knowledge Center
Explore a recommended list of Knowledge Center alternatives for your business in 2019. Compare alternatives to Knowledge Center side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Cloud based customer service ticketing and support software
What users mention about Zendesk See all reviews Was good reliable for ticket management. If all you need is basic functionality, great option. This software has been so useful to me that I criticize or bad experiences I do not have. It is also very easy to use even for non-administrators like me, and makes provision of support super seamless.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. I lost my account as I was not using it during my traveling, and I lost all my data associated with. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews A great product, there are a few issues which would make it a lot better, please feel free to expand on these further. Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly. Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The ease of resolving issues/tickets, with great user interface. Navigating in agent portal is relatively easy and intuitive. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. The overall quality is very good and everything were perfect about the features and funcionality.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. So easy customized and really helpful for improvement working process. Very recommended to using this.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
Powering the Business of Learning
What users mention about Thought Industries See all reviews We are very pleased with our transition to the T.I. platform and the opportunity for growth. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. One feature we are thrilled about is the webinar integration -- it's perfect for us.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Great product, great team, great value to our business. Elev.io is an amazing knowledge base for in-app help.
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients. I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.
Enterprise-Grade SMS Text Messaging Platform with SMS API
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews I liked best that the vendor worked with us on suggestions on how to increase certain capabilities of the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.
Service desk software with self-service web portal support
Citizen request management solution for local & county gov
ITIL aligned service desk software
What users mention about NetHelpDesk See all reviews The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews Very nice looking and useful reporting charts. A way to more closely mimic what paper forms look like would be nice. Automation ability is great. Affordable if you are going to use the features that it ships with. My experience with Service Desk Plus has been great. I love how customization this software is especially for our industry.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews Support people are pretty helpful and reply at earliest if you have any questions and the features are working as promised, hence so far so good. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app. We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution.
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews Allows me to do my job more easily. Clients like the experience and are impressed with the technology. Overall its been very good and has made the paperwork seamless. Overall good experience. Few areas for improvement.
Customer Success Platform
What users mention about Gainsight See all reviews I love that i can see a customer score card and predict churn. I would recommend them to anyone. Great to help account managers stay on top of things. This is great software if you know what types of actions you want to take against the data and know how you should measure customer health.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews On top of this, the customer support is awesome. They are quick to respond and super helpful. Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding. It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.
Multi-channel Customer Communication Platform
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO. I am very impressed with the initial induction process that nice job had. Ve tried other software for getting reviews. At first I wasn’t happy with nice job ,but they’ve gotten much better since my first attempt.
Automation, insights and best practices to grow a business.
Comprehensive Product and Customer Success Platform
Customer Onboarding Success in Salesforce
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. It is excellent to offer s great price to not-for-profits. These groups deserve the help and need first class systems.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The feature set of Agile is right up there with the best of the best, but at a much better price point. I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Collect real-time customer feedback using the NPS framework
What users mention about AskNicely See all reviews Some of the multi-brand/templating features are a little limited and confusing. It confused me as it was just that simple. I thought I was missing something. The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted.
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Crowdsourced Innovation Management
What users mention about IdeaScale See all reviews Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors. We have been using ideascale for almost two years. It will be great to know and learn about flexible features like the new funnels.
Powerful help desk & service management software
Knowledge management platform
What users mention about SABIO See all reviews Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Great product - easy to implement - great impact on customer service. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.
Idea & knowledge management platform
Knowledge management solution for small to large businesses
Document management for technical writers and content teams
Intranet & collaboration platform
The smarter, faster way to produce quality digital learning
What users mention about Elucidat See all reviews It's just a great tool and the technical support from the team is the best I have every encountered from a supplier. A great advantage of Elucidat is it's support team - very fast to respond and solve the issue. The final look of courses made on elucidat are terrific and very different from any other authoring tool. In short , it has its own identity.
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews Kind of clunky interface and not as intuitive as I'd like. Not too familiar with other tools so not sure what to recommend. I love how simple it is - it's not a be-all, end-all software. It's a KMS, and it's a very very good one. We have had great success implementing this tool for social learning. Several employees it is easy to use and navigate.
Tools to interact with your users better!
Knowledge management solution for small to large businesses
Cloud-based platform for knowledge sharing
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews Easy to use, modern design, fair pricing, and lots of useful integrations. The navigation will make confuse at the beginning. Great solution to my community network that I didn't know existed.
Team wiki & knowledge base platform
What users mention about Slab See all reviews Great cut-and-paste: this was especially helpful in transitioning from Confluence, and in aggregating knowledge from other sources. Very easy to teach to peers and get them contributing in no time. The ability to search Slab, Slack, and Google Drive all at once is a lifesaver. Lack of text formatting (some can be accessed through keyboard shortcuts). Table integration could be more complex.
A database for storing and searching for lessons learned
AI-powered customer engagement platform
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Knowledge sharing platform & employee learning community
Cloud-based knowledge management platform
What users mention about Helpjuice See all reviews What I like most is it's clearness. In other words, the fact that it's kind of a wide open look, like a canvas, feels nice to me. I enjoy getting the weekly analytics. The support team has been great, and resolve my issues/requests in less than 24 hours. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.
Cloud based Intranet solution
What users mention about MyHub See all reviews I was a little apprehensive about using this software as we have very limited experience. I highly recommend this to anyone. I did a lot of research in advance and this company SEEMED far and away the best. The site is very easy to administer, and their technical support team is one of the best that I have experienced.
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Good integration with directory listings, but only a few of them are really important for your business. Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful.
Activate the potential of your organization
Real-time Discovery Search
What users mention about Shelf See all reviews If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further. This is such a great product. An absolutely brilliant idea that has completely streamlined my work processes and save me time every day. It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization.
Mobile & Secure Learning Management System (LMS)
What users mention about SAP Litmos See all reviews I really like Litmos and want to build more and use fully. With a bit more tweaking you have a winning product, that I'd happily recommend. This is one of the best learning systems on the web today, and the best part is it is mobile supported. User friendly, not complicated, looks good, customers and end users have had a great experience. Easy to set up learning paths and courses. What users mention about Vanilla Forums See all reviews Easy moderation tools, FANTASTIC customer support/success team, and lots of great tools for the community such as badges and reactions. Overall, we have a good experience that can become perfect if few features will be added\fixed. The onboarding process with Vanilla has been exemplary. Customer support has been supportive, helpful and friendly.
The fastest path to awesome learning
What users mention about TalentLMS See all reviews We have never had to chase them for a response. We have been really pleased and we're so happy we discovered them. Our service is in Japanese so they even gave me the ability to help fix some of the localizations directly. Just amazing service overall. They are also very quick to resolve the queries. Overall a good solution with good support.
Enterprise Social Collaboration Software
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity. It's very reliable and easy to navigate. It really helps in a time of need.
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
Communication and collaboration platform for teams
What users mention about Flock See all reviews M totally in love with this app. Out of all others which provide this service, this is the most user friendly and the most effective. Very good design, easy to use, and provide lots of very useful features, especially the video conference which is very good for my team. I love the pinned chats feature, which helps me to notify important things to important people and get connect with them without a delay.
An exclusive G Suite integrated Intranet & social platform
Digital Workplace Solutions Tailored for Your Business
What users mention about MangoApps See all reviews The platform is also really good for sharing posts which are light-hearted e.g. good news in the company, awards etc. I also love the ability to create a link, for both internal and external individuals, to share documents and other data with. Sometimes the updates are pushed and changes made to the UI or to functionality (which sometimes cause bugs) with little to no warning.
Build online database applications without coding.
What users mention about Caspio See all reviews I was not paid for this review, they earned it. Sincerely One Happy Customer. When you add to that Capsio's stellar customer support and development help, my app was better than I envisioned. The ease in which you can create apps with a cloud based DB behind them. Very flexible and powerful. What users mention about SkyPrep See all reviews Visually, love the look as well. Learners get good communication from w/in the software w/ email notifications. We are very satisfied with SkyPrep and its excellence in service, quality, and customer responsiveness. Love the flexibility and ease of use - SkyPrep is Awesome and I can't imagine functioning without it.
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews This service helps provide quality care for a program that has tremendously changed our organization for the better. I like that it is all cloud based and it has great add on software. I also think that it has great app functionality. Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. There are many 'hidden' features, which are hard to find. The default notification preferences is annoying and spamming. As far as knowledge bases go, Confluence is pretty good. It’s affordable and helpful and useful in the organization.
Docs, tasks, & spreadsheet collaboration with built-in chat
What users mention about Quip See all reviews Shared spreadsheets are incredibly functional and helpful. Keyboard shortcuts are amazing. Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work. Very easy on the eyes - awesome UI/UX, it's clean and easy to work with, nice and organized.
Loyalty marketing and gift card management
What users mention about Preferred Patron Loyalty See all reviews Had an amazing experience with the Preferred Patron team, thank you so much for maintaining such an excellent experience. Extremely satisfied with the program. My customers love it and I appreciate their loyalty. It was a pleasure and great experience working with Preffered Patron. Very helpful and easy to use.
Multi-channel customer relations management platform
Support, engage, and convert customers on a single platform.
Online help desk & customer support software built by Wix
What users mention about Wix Answers See all reviews I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I love the fact that it's easy to use, easy to update and publish articles, and easy to configure. Good to get help when it's needed, and decent community.
Self-service customer success & knowledge base platform
Leading Community Platform for Customer Success & Support
Guided Forms, Doc-Gen, Workflow, Integrations | Next-Gen CCM
Cloud-based contact center and customer service solution
Customer Communication Platform to increase your CSAT
Unified management tool for customer service conversations
Social Customer Service Software
Live website chat for lead capture, screening & conversion
Gladly is a Cloud-based customer service platform
Personalized customer engagement and communication tool
Communications platform as a service (CPaaS)
Live chat with agent apps for iOS & Android
Unleash your team's potential with the next generation CRM
What users mention about FreeAgent CRM See all reviews I love it that you are in Jalisco. I trust that your crm would do more. Free Agent has been fun, easy & exciting to get started with. Search function is sometimes laborious; difficulty refining search parameters. Inability to delete contacts that are no longer needed.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Marketing automation software for SMBs
What users mention about Demandforce See all reviews I love that they offer the links for appointments also. A great company to work with. It was an easy system to use and it had a lot of great reports to gather information on your customers. Even when we cancelled it was hard and they tried to charge is more money.
IT service desk and asset management solution
Integrated business management and PSA solution
Help desk software for SMBs
What users mention about AzureDesk See all reviews We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. In our business, SysAid is an excellent tool that helps us to improve our customer service.